Search for dissertations about: "Customer management"
Showing result 1 - 5 of 345 swedish dissertations containing the words Customer management.
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1. Lean Visual Management of Deviations in Product Development and Production - Coining Physical, Digital, and Hybrid Pulse Methodology
Abstract : Lean is a relatively new trend, and every company strives for lean aiming for creating more output while using less input by focusing on the customer via eliminating non-value adding waste. Lean started at Toyota within its production system. From production, it started to be used in product development, and later on to other various sectors. READ MORE
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2. Creating customer value in commercial experiences
Abstract : There is a type of business offering gaining much attention, both in the media and in financial figures, which provides the customer with something extra, something to be remembered. This offering is a commercial experience. READ MORE
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3. On customer value : a study of the IT supplier Atea and three of its customers
Abstract : At the turn of the twenty-first century, the PC company Dell was known for its "famous direct method" (Afuah and Tucci, 2003), which alludes to the direct business model. Dell created a tightly aligned business model that enabled it to manage away the need for its component inventories (Jonathan Bymes, 2003). READ MORE
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4. Credit Intelligence in Banks - Managing Credit Relationships with Small Firms
Abstract : The competition in the banking industry has during the last decades been intensified resulting in smaller interest margins. As a consequence, the resources spent on each credit customer have had to be decreased, resulting in less interaction and a perceived limited access to valuable information. READ MORE
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5. Health Care Customer Creativity
Abstract : Crafting and stimulating service innovation is considered a main research priority and remains a challenge for service providers. One suggested component of stimulating service innovation is customer creativity. READ MORE