Search for dissertations about: "Dimensions of Service Quality"

Showing result 1 - 5 of 37 swedish dissertations containing the words Dimensions of Service Quality.

  2. 1. Engineering Quality Feelings : Applications in products, service environments and work systems

    Author : Ebru Ayas; Jörgen Eklund; Shigekazu Ishihara; Tom Childs; KTH; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; ew product development; ergonomics evaluation design for quality; Affective Engineering; servicescape design; product experience;

    Abstract : Contemporary quality issues in product design are moving from materialistic to emotional user fulfillment; comprehensive research is needed to examine quality product feelings. This research is directed toward a deeper understanding of user and customer quality feelings for different product types, including services. READ MORE

  4. 2. Understanding Solution Quality

    Author : Elisabeth Johansson; Lars Witell; Mattias Elg; Henrik Ekrisson; Linköpings universitet; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Solution quality; solutions; quality dimensions; servitization; customer involvement;

    Abstract : The integration of services and products into solutions can open up new business opportunities for firms. This thesis concerns how firms can provide solutions that are perceived as high quality. Solutions are often provided over several years, which implies a changed customer relationship compared to product provisions. READ MORE

  5. 3. Health for community dwelling older people : trends, inequalities, needs and care in rural Vietnam

    Author : Le Van Hoi; Lars Lindholm; Truong Viet Dung; Pham Thang; Nguyen Thi Kim Chuc; Zarina Kabir; Umeå universitet; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; older people; elderly health; health status; life expectancy; health-related quality of life; EQ-5D; mobility; self-care; usual activities; pain; discomfort; anxiety; depression; activity of daily living; basic ADL; instrumental ADL; intellectual ADL; non-communicable diseases; need of care; health service; model of care; mobile team; day care centre; nursing centre; inequalities; cost of care; socioeconomic; education; marital status; living arrangement; household head; working status; living area; wealth quintile; poverty line; community; cohort study; household survey; focus group discussion; qualitative research; rural; Vietnam; developing country; Asia; người cao tuổi; y tế; thực trạng sức khỏe; hy vọng sống; chất lượng cuộc sống; EQ-5D; đi lại; tự chăm sóc; hoạt động thường xuyên; đau; khó chịu; lo lắng; trầm cảm; hoạt động hàng ngày; bệnh không lây nhiễm; nhu cầu chăm sóc; dịch vụ y tế; mô hình chăm sóc; đội lưu động; trung tâm chăm sóc ban ngày; trung tâm dưỡng lão; bất bình đẳng; chi phí chăm sóc; kinh tế xã hội; giáo dục; hôn nhân; sắp xếp cuộc sống; chủ hộ; tình trạng làm việc; khu vực sống; ngũ phân thịnh vượng; chuẩn nghèo; cộng đồng; nghiên cứu theo dõi dọc; điều tra hộ gia đình; thảo luận nhóm tập trung; nghiên cứu định tính; nông thôn; Việt Nam; nước đang phát triển; châu Á; folkhälsa; Public health;

    Abstract : Background InVietnam, the proportion of people aged 60 and above has increased rapidly in recent decades. The majority live in rural areas where socioeconomic status is more disadvantaged than in urban areas.Vietnam’s economic status is improving but disparities in income and living conditions are widening between groups and regions. READ MORE

  6. 4. Values and Practices of Quality Management - Health implications and organisational differences

    Author : Yvonne Lagrosen; Chalmers tekniska högskola; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; health; participation of everybody; health care; contingency; trust; leadership commitment; values; Quality Management;

    Abstract : This thesis has two main aims which are developed in seven papers. The first aim is to explore the knowledge and use of actual values and practices of quality management in different organisational settings. A mail survey covering 500 Swedish quality professionals was carried out. READ MORE

  7. 5. Health economic aspects of diabetic retinopathy

    Author : Emelie Heintz; Lars-Åke Levin; Ann-Britt Wiréhn; Josephine Mauskopf; Linköpings universitet; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; diabetes; diabetic retinopathy; health economic evaluations; quality-adjusted life years; costs; quality of life; prevalence;

    Abstract : To ensure that the resources of the health care sector are used effectively, new technologies need to be evaluated before implementation to examine if they generate health outcomes at an acceptable cost. This information can be collected by performing health economic evaluations in which the costs and health outcomes of different technologies are compared. READ MORE