Search for dissertations about: "IT Service Management"

Showing result 1 - 5 of 564 swedish dissertations containing the words IT Service Management.

  2. 1. Service Design : a conceptualization of an emerging practice

    Author : Katarina Wetter Edman; Göteborgs universitet; []
    Keywords : HUMANIORA; HUMANITIES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; service design; design practice; design management; user involvement; service marketing management; service-dominant logic; tjänstedesign; designpraktik; design management; användarinvolvering; Service; service design; design practice; design management; user involvement; service marketing management; Service-Dominant logic;

    Abstract : Service design is an emerging design practice with an interdisciplinary heritage. Most previousresearch has been based on what service designers do; with the increased academic interestin service design over the past decade, the time has come to conceptualize the underlyingdiscourses. READ MORE

  4. 2. IT Dependability Management in Governmental Organisations

    Author : Kim Weyns; Institutionen för datavetenskap; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; Dependability; IT management; Risk management; Information safety; Emergency management; Maturity models; Software reliability modelling; Service level agreements;

    Abstract : As our dependence on IT systems increases, evaluating the dependability of critical IT systems becomes more important. This is especially true for systems that are critical in a crisis situation and whose dependability is an important factor in an organisation's capability to resolve a crisis. READ MORE

  5. 3. Towards a framework for analyzing IT strategy management in public sector : a case for IT organisations in the public sector

    Author : Anayanci López Poveda; Paul Johannesson; Lazar Rusu; Anne Håkansson; KTH; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; IT strategy management; strategic management of IT; IT service management; public sector; small medium sized IT organizations.; SRA - ICT; SRA - Informations- och kommunikationsteknik;

    Abstract : Small/medium sized public sector IT organisations combine several characteristics that difficult the effective use of an IT strategy. Research has reported small/medium sized organisations as using unstructured and informal IT management initiatives, which frequently leads to inexistent or incipient use of IT strategy. READ MORE

  6. 4. Exploring Third-Party Logistics and Partnering in Construction : A Supply Chain Management Perspective

    Author : Andreas Ekeskär; Martin Rudberg; Per Erik Eriksson; Linköpings universitet; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Case study; construction; construction management; construction industry; supply chain management; logistics; third-party logistics; logistics management; partnering;

    Abstract : The construction industry is associated with problems such as low productivity and high costs. This has been highlighted in several government-funded reports in both Sweden and in the UK during the course of over two decades. READ MORE

  7. 5. Credit Intelligence in Banks - Managing Credit Relationships with Small Firms

    Author : Katarina Svensson Kling; Företagsekonomiska institutionen; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; small firm; service; network; interaction; decision style; information management; relationship; Credit management; credit intelligence; bank; Management of enterprises; Företagsledning; management;

    Abstract : The competition in the banking industry has during the last decades been intensified resulting in smaller interest margins. As a consequence, the resources spent on each credit customer have had to be decreased, resulting in less interaction and a perceived limited access to valuable information. READ MORE