Search for dissertations about: "Klas Gustavsson"

Found 2 swedish dissertations containing the words Klas Gustavsson.

  2. 1. Stochastic Modeling and Management of an Emergency Call Center : A Case Study at the Swedish Emergency CallCenter Provider, SOS Alarm Sverige AB

    Author : Klas Gustavsson; Leif Olsson; Panagiotis Papapetrou; Mittuniversitetet; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; Call Center Management; Burst Modeling; Stochastic Resources; Skills-Based Routing; Discrete-Event-Simulation;

    Abstract : A key task of managing an inbound call center is in estimating its performance and consequently plan its capacity, which can be considered a complex task since several system variables are stochastic. These issues are highly crucial for certain time-sensitive services, such as emergency call services. READ MORE

  4. 2. New methods for improving winter road maintenence

    Author : Mats Riehm; Per-Erik Jansson; Torbjörn Gustavsson; Klas Hansson; Meelis Mölder; KTH; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Winter road maintenance; Sensors; Infrared thermometry; Energy efficiency; De-icing salt; Other civil engineering and architecture; Övrig samhällsbyggnadsteknik och arkitektur;

    Abstract : Winter road maintenance activities are crucial for maintaining the accessibility and traffic safety of the road network during winters. Common winter road maintenance activities include plowing and the use of de-icing agents (e.g. NaCl) to avoid freezing. READ MORE