Search for dissertations about: "Negative critical incidents"

Showing result 1 - 5 of 12 swedish dissertations containing the words Negative critical incidents.

  2. 1. Effects of critical incidents on consumer satisfaction

    Author : Margareta Friman; Karlstads universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Perceived service quality; Consumer satisfaction; Negative critical incidents; Affect; Public transport; Psykologi; Psychology; Perceived service quality; Consumer satisfaction; Negative critical incidents; Affect; Public transport;

    Abstract : Satisfaction is assumed to be an important cause of attitude change by mediating between preexposure and postexposure attitudes. A number of factors account for whether one is satisfied or not with a specific product or service. One factor is expectations, another performance of the product or service, and a third disconfirmation of expectation. READ MORE

  4. 2. Satisfaction with public transport services

    Author : Margareta Friman; Karlstads universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Perceived service quality; Consumer satisfaction; Negative critical incidents; Public transport; Psykologi; Psychology;

    Abstract : Satisfaction is assumed to be an important cause of attitude change by acting as a mediator between preexposure and postexposure attitudes. A number of factors account for whether one is satisfied or not with a specific performance. One factor is expectations, another one performance, and a third factor disconfirmation of expectations. READ MORE

  5. 3. Exploring firefighters' health and wellbeing

    Author : Ann Jacobsson; Backteman-Erlanson Susann; Christine Brulin; Annika Egan Sjölander; Eric Carlström; Umeå universitet; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Firefighters; health; well-being; burnout; psychosocial work environment; coping strategies; critical incidents; experiences; discourse analysis; focus groups; focus group discussion; caring sciences in social sciences; omvårdnadsforskning med samhällsvetenskaplig inriktning;

    Abstract : Background: This thesis supports the assumption that firefighters’ health and mental well-being is important, in order to cope with the stress that the profession implies. As health is an essential part of everyday life, it seems substantially to understand how an almost exclusively male workforce of firefighters construct their discourse in relation to health and well-being. READ MORE

  6. 4. Evaluating and Improving Risk Analysis Methods for Critical Systems

    Author : Sardar Muhammad Sulaman; Institutionen för datavetenskap; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY;

    Abstract : At the same time as our dependence on IT systems increases, the number of reports of problems caused by failures of critical IT systems has also increased. Today, almost every societal system or service, e.g. READ MORE

  7. 5. A Maturity Model for Measuring Organizations Escalation Capability of IT-related Security Incidents

    Author : Gunnar Wahlgren; Stewart Kowalski; Louise Yngström; Eva Söderström; Stockholms universitet; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; IT security risk management; incident management; incident escalation; maturity models; Computer and Systems Sciences; data- och systemvetenskap;

    Abstract : An inability to handle IT-related security incidents can have devastating effects on both organizations and society at large. The European Union Agency for Network and Information Security (ENISA) emphasizes that cyber-security incidents affecting critical information infrastructures may simultaneously create significant negative impacts for several countries, and when incidents strike, the primary business processes of many organizations may be jeopardized. READ MORE