Search for dissertations about: "business 2011"

Showing result 1 - 5 of 224 swedish dissertations containing the words business 2011.

2. 1. Establishment of Insidership Positions in Institutionally Distant Business Networks

   Author : Mikael Hilmersson; Hans Jansson; Bengt Johannisson; Sylvie Chetty; Linnéuniversitetet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; internationalisation process; entry process; network insidership; emerging markets; institutional distance; business networks; liability of outsidership; liability of foreignness; SME; export; Business studies; Företagsekonomi; Business administration; Företagsekonomi;

   Abstract : Since the opening of formerly closed markets in Eastern Europe and China in the early 1990s, numerous firms have sought to capture the growth opportunities prevailing in the virgin but institutionally distant business networks in these countries. I claim that the entry process into an institutionally distant business network has been realised when the entering firm has reached an insidership position in the network. READ MORE

4. 2. Using contracts to manage services : A study of contracts in public transport

   Author : Carolina Camén; Bo Edvardsson; Virpi Havila; Karlstads universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Contracts; services; service quality; business-to-business relationship; public transport; Business Administration; Företagsekonomi;

   Abstract : Contracts play a key role in many business to business relationships. Service organisations are no exception. Despite a growing interest of services and how services are managed, research on how to use contracts to manage services has been surprisingly sparse in service research. READ MORE

5. 3. What’s the Problem? Reformulating the Problem for Balanced-Strategy Creation

   Author : Sveinung Jørgensen; Per Skålén; Håvard Teigen; Stefan Tengblad; Karlstads universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Problem formulation; balanced-strategy creation; the means-end fallacy; decision-making; corporate social responsibility; creativity; Problemformulering; balanserad strategiutveckling; medel-mål felslutet; beslutsteori; företagets sociala ansvarstagande; kreativitet; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

   Abstract : By asking “What’s the problem?” this thesis addresses the crucial relationship between how strategic decision-makers formulate organizational problems and how the relevant actors attempt to solve these problems. This thesis holds that the creation of strategy can be conceived of as a decision-making process in which the strategists find, formulate and attempt to solve problems by choosing a set of means to reduce the perceived gap between the current state and the desired state of the organization. READ MORE

6. 4. Emotions in service encounters from the perspectives of employees and customers

   Author : Terje Slåtten; Bo Edvardsson; Veronica Liljander; Karlstads universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Emotions; service encounters; employees; customers; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

   Abstract : The overall aim of this thesis is to contribute to deepening and extending our understanding and knowledge of emotions in service encounters by studying it from the two most central human actors in service encounter: (i) the service firm’s employees and (ii) the customer of this firm. This dissertation consist of five separate papers that conceptualize and empirically investigate how different appraisals by employees and customers generate positive and negative emotions, and how types of emotions in service encounters are linked to patterns of behavioural responses. READ MORE

7. 5. Value creation and loyalty in exchange relationships : a dynamic perspective

   Author : Claes Gunnarsson; Claes Hultman; Lars Hallén; Jörgen Elbe; Örebro universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Marketing; Industrial marketing; Value creation; Shortfall; Loyalty; Business relationship; Trust; Commitment; Customer satisfaction.; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; Business studies; Företagsekonomi; Business Studies; Företagsekonomi;

   Abstract : This marketing dissertation focuses on the troublesome aspects of value creation in dynamic business relations including in relation to internal and external customers. The research field points out that relationship-mediated value creation emerges in various forms of organizational arrangements, inter-organizational settings, service systems and networks. READ MORE