Search for dissertations about: "contact centres"
Showing result 1 - 5 of 27 swedish dissertations containing the words contact centres.
-
1. Contact Allergy to Acrylates
Abstract : Acrylate contact allergy has been frequently reported since the 1970s, with hundreds of articles published in dermatology journals so far. The purpose of this thesis was to investigate the frequency of contact allergy to acrylates / methacrylates in patients with exposure to industrial, dental and nail uses of these substances. READ MORE
-
2. Physical contact in physical education : New perspectives and future directions
Abstract : This thesis takes its point of departure in the research field of intergenerational touch in educational settings. Specifically, it is mainly the student perspective of physical contact between teachers and students in physical education (PE) that is of interest. In addition, a scoping review has also been conducted. READ MORE
-
3. E-government and e-governance : Swedish case studies with focus on the local level
Abstract : The concepts of e-government and e-governance are used interchangeably in most research and there is no single definition of these terms. The objective of this licentiate thesis is to provide a deeper understanding of these concepts through empirical studies in a Swedish context. READ MORE
-
4. E-government and E-governance : Local Implementation of E-government Polices in Sweden
Abstract : It is recognized in international research that the public sector has been transformed into a networked, open and more flexible, informal and interactive governance structure. This is described as a transition from “government to governance”. Sweden is one of the international leaders with regards to e-government development. READ MORE
-
5. Leading IT-Enabled Change Inside Ericsson : A Transformation Into a Global Network of Shared Service Centres
Abstract : The purpose of this thesis is to explore—from a managerial perspective—how IT-enabled change is designed, led, and sustained from-within an organisation. This is an issue of central concern because there is a considerable lack of research that directly incorporates IT in management and organisational change studies. READ MORE