Search for dissertations about: "critical incident techniques"

Showing result 1 - 5 of 11 swedish dissertations containing the words critical incident techniques.

  2. 1. Challenges in Delivering Services: The Front-Line Hospitality and Tourism Employee Perspective

    Author : Christine Lundberg; Tommy D Andersson; Lena Mossberg; Bo Edvardsson; Mittuniversitetet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Front-line workers; tourism; hospitality; service encounter; critical incident techniques; work motivation and satisfaction; Business studies; Företagsekonomi; Front-line workers; tourism;

    Abstract : Significant challenges are faced by front-line hospitality and tourism employees interacting with customers on a daily basis. These challenges and the ways they are dealt with form the focus of this thesis. As they interact, a range of incidents may arise from highly satisfactory encounters to service failures. READ MORE

  4. 2. Impacts of Traffic Signal Control Strategies

    Author : Azhar Al-Mudhaffar; Karl-Lennart Bång; Nagui M. Rouphail; KTH; []
    Keywords : Driver behavior; Dilemma zone; Incident reduction; Signal control; Lhovra; Spot; Pribuss; Bus priority; Field measurement; Simulation; Calibration; Traffic performance; TECHNOLOGY; TEKNIKVETENSKAP;

    Abstract : Traffic signals are very cost effective tools for urban traffic management in urban areas. The number of intersections in Sweden controlled by traffic signals has increased since the seventies, but efforts to study the traffic performance of the employed strategies are still lacking. READ MORE

  5. 3. Hybrid superconductor junctions with diluted PtNi ferromagnetic interlayer

    Author : Taras Golod; Vladimir M. Krasnov; Stockholms universitet; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; Superconductivity; Supraledning; Low temperature physics; Lågtemperaturfysik; materiefysik; Physics Of Matter; Solid State Physics; fasta tillståndets fysik;

    Abstract : This thesis describes experimental investigation of thin films made of diluted Pt 1-x Ni x ferromagnet alloy and Nb-Pt 1-x -Nb Josephson junctions. Such Hybrid Superconductor-Ferromagnet (S-F) Structures are of significant interest because of the new physics involved and possible applications in low temperature and spintronic devices. READ MORE

  6. 4. Multi-terminal HVDC protections based on transient line modeling

    Author : Niclas Johannesson; Staffan Norrga; Hans-Peter Nee; Jef Berteen; KTH; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; HVDC transmission; HVDC protection; traveling wave protection; MTDC protection; Electrical Engineering; Elektro- och systemteknik;

    Abstract : High voltage direct current (HVDC) is considered one of the critical technologies required for the power system to enable the transition toward renewables. With an increasing geographical density of HVDC converters, there is a potential for optimization by connecting more than two converters into a shared DC transmission system, thus forming a multi-terminal HVDC (MTDC) system. READ MORE

  7. 5. Laser cleaning as a conservation technique for corroded metal artifacts

    Author : Yang Sook Koh; Luleå tekniska universitet; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Produktionsutveckling; Manufacturing Systems Engineering;

    Abstract : Preservation of cultural property for the future is one of the most important activities of our society. The information which we can gather from such materials is a valuable key to understanding the past. Conservation is a process which includes a range of different treatments. READ MORE