Search for dissertations about: "customer adoption of technology"

Showing result 1 - 5 of 30 swedish dissertations containing the words customer adoption of technology.

2. 1. Determinants in the adoption of a customer relationship management system : a study among bank managers

   Author : Joseph Vella; Victoria Crittenden; Luleå tekniska universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Industriell marknadsföring; Industrial Marketing; Elektronisk handel; Electronic Commerce;

   Abstract : Customer relationship management, better known as CRM, has become synonymous with business practices nowadays. Technology advancement has made it both possible and feasible for organizations to develop individual and intimate business relationships with their customers, irrespective of the size of their customer base or geographic dispersion. READ MORE

4. 2. Supporting Collaborative Work through ICT : How End-users Think of and Adopt Integrated HealthInformation Systems

   Author : Bahlol Rahimi; Vivian Vimarlund; Toomas Timpka; Andre Kushniruk; Linköpings universitet; []
   Keywords : TECHNOLOGY; TEKNIKVETENSKAP;

   Abstract : Health Information Systems (HISs) are implemented to support individuals,organizations, and society, making work processes integrated andcontributing to increase service quality and patient safety. However, theoutcomes of many HIS implementations in both primary care and hospitalsettings have either not met yet all the expectations decision-makersidentified or have failed in their implementation. READ MORE

5. 3. A comprehensive framework for the adoption of techno-relationship innovations : Empirical evidence from eCRM in manufacturing SMEs

   Author : Kittipong Sophonthummapharn; George Tesar; Gert-Olof Boström; Tom Bramorski; Umeå universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Techno-relationship innovations; Key Infulential Factors; e-business; Internet marketing; adoption model; electronic Customer Relationship Management eCRM ; determinant factors; research framework; manufacturing SMEs; Thailand; Business and economics; Ekonomi;

   Abstract : Information Technology (IT) plays a significant role in today business competition. A prominent role is that it helps a firm to manage relationships with customers effectively. Adoption of appropriate technology can lead the firm to greater business competency, improve its business performance, and ensure it retains its competitive advantages. READ MORE

6. 4. Web-Enabled Customer Involvement in Innovation Activities : a Firm's Perspective

   Author : Natalia Ryzhkova; Blekinge Tekniska Högskola; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer collaboration; Web-based methods; Innovation performance; Management competences;

   Abstract : Customer involvement in innovation activities is a common practice among companies in most industries. It has been widely researched by scholars to demonstrate its risks and advantages. Yet, the growing importance and recognition of the Internet are transforming the scope, boundaries, and dynamics of interactions among firms and customers. READ MORE

7. 5. Extended Application of Robust Design Methodology

   Author : Vanajah Siva Subramaniam; Chalmers tekniska högskola; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; practices; life cycle approach; Robust design methodology; back-end data; sustainable product development;

   Abstract : Robust Design Methodology (RDM), a subset of Quality Management (QM), is an approach applied to the design phase of product development in order to manage variability in product performance by creating insensitivity to noise factors. Noise factors are sources of variation that cannot be readily controlled. READ MORE