Search for dissertations about: "customer process mapping"

Showing result 1 - 5 of 15 swedish dissertations containing the words customer process mapping.

2. 1. The integration of customer needs in e-business systems

   Author : Annika Olsson; Förpackningslogistik; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; value process; customer process mapping; customer perspective; Web-based systems; e-business;

   Abstract : The establishment of e-businesses has often been implemented from the inside of companies rather than from the customer perspective and the knowledge about customer needs from traditional businesses have been applied directly into new e-business systems. The overall objective of this study is to identify how to better understand customer needs and how to integrate these needs in order to create customer value when developing and establishing e-business systems for products and services. READ MORE

4. 2. Lean Remanufacturing : Reducing Process Lead Time

   Author : Jelena Kurilova-Palisaitiene; Erik Sundin; Bozena Poksińska; Mats Björkman; Martin Kurdve; Linköpings universitet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Circular Economy; Lean Production; Toyota Production System; Value Stream Mapping; Remanufacturing Process Challenges and Improvements; Process Efficiency;

   Abstract : Remanufacturing is a product recovery option in which used products are brought back into useful life. While the remanufacturing industry stretches from heavy machinery to automotive parts, furniture, and IT sectors, it faces challenges. READ MORE

5. 3. Last-mile delivery services in retail : a consumer-centric approach

   Author : John Olsson; Förpackningslogistik; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Unattended home delivery; customer experience; customer expectations; circular business model innovation;

   Abstract : The retail industry faces a multitude of complex sustainability challenges, which calls for transformational change. While the retail industry is a major driver of production and consumption patterns, it also offers significant potential to reduce global greenhouse gas emissions. READ MORE

6. 4. Taking a system view on customer value creation

   Author : Anna Åslund; Ingela Bäckström; Johan Lilja; Mattias Elg; Mittuniversitetet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; customer value; customer value creation; societal value; system view; Total Quality Management TQM ; Quality Management; Societal entrepreneurship; social entrepreneurship; Value Ripple Logic VRL ;

   Abstract : In Quality Management and Total Quality Management (TQM) customer focus and customer value creation is of importance and in organisations it is of high priority. Quality Management has had an internal focus when it comes to customer value creation but in the 21st century there is a need for an outward orientation and to go beyond the organisational borders. READ MORE

7. 5. On the Alignment of Business Models and Process Models

   Author : Ananda Edirisuriya; Stockholms universitet; []
   Keywords : ;

   Abstract : Enterprises, with their own specialties, products, and services, are often required to operate as a value web to fulfil jointly ever changing, complex customer needs. Business models and process models are two types of model in the chain of models used by enterprises to describe different aspects of a business in a value web. READ MORE