Search for dissertations about: "customer responsiveness"

Showing result 1 - 5 of 16 swedish dissertations containing the words customer responsiveness.

  2. 1. A mobile bank application loyalty model : The young bank customer perspective

    Author : Mustafa Nourallah; Peter Öhman; Pejvak Oghazi; Mittuniversitetet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; loyalty antecedents; usability; service quality; customer satisfaction; loyalty; consequences of loyalty; young bank customers; mobile bank applications; Sweden.;

    Abstract : This thesis investigates young bank customer (YBC) perceptions of loyalty in the context of mobile bank applications (MBAs), including loyalty antecedents and the consequences of loyalty. A first study investigates the relationships between cognitive, affective, and conative antecedents, on one hand, and loyalty, on the other. READ MORE

  4. 2. Digital model-driven retail supply chain management

    Author : Emmelie Gustafsson; Chalmers tekniska högskola; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; 3D scanning; Matching technology; Digital product fitting; Retail supply chains; Digital customer models; Mass customization; Design science; Product variety; Digitalization; Digital product models;

    Abstract : The purpose of this thesis is to increase the understanding of how matching of digital models of products and customers can be used to shift the performance frontier in retail supply chains. This thesis puts forward the matching of digital models as an operational practice used by retail supply chains. READ MORE

  5. 3. Market orientation and public housing companies in the Swedish declining market

    Author : Zahra Ahmadi; Hans Lind; Akmal S Hyder; Agneta Sundström; Desalegn Abraha; KTH; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Public housing companies; market strategies; market orientation; declining markets; private housing companies; Fastigheter och byggande; Real Estate and Construction Management;

    Abstract : The licentiate thesis consists of three papers with the particular topic in public housing. They discuss how the public housing companies manage the transition to higher economic demands meeting increased customer and market requirements. READ MORE

  6. 4. The role of market orientation in public housing companies: : A study of MO’s effect on construction strategies

    Author : Zahra Ahmadi; Björn Berggren; David Sörhammar; KTH; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Public housing companies; market orientation; construction strategies; innovation; moderating and mediating effects; strategic performance; Business Studies; Företagsekonomi;

    Abstract : The development of public housing companies in Sweden is strongly influenced by legal, economic, and demographic changes. The companies long tradition of taking responsibility for customer welfare in living have recently been criticized for excessive dominance over price setting, which is claimed to give them competitive advantages in the housing market. READ MORE

  7. 5. Exploring Proactive Market Strategies : How Proactivity Shapes Value-Creation

    Author : Harald Brege; Daniel Kindström; Johan Holtström; David Sjödin; Linköpings universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES;

    Abstract : In discussions of firm strategy, proactivity is often mentioned as an enabler of effective goal accomplishment and high performance. However, it is rarely explained what, more precisely, being more proactive actually entails, or even indeed defined what is meant by the term ‘proactivity’ in this particular context. READ MORE