Search for dissertations about: "improving services"

Showing result 1 - 5 of 253 swedish dissertations containing the words improving services.

2. 1. Self Services and Disservices : Improving Avatars with Co-Design

   Author : Håkan Alm; Högskolan i Borås; []
   Keywords : NATURVETENSKAP; NATURAL SCIENCES; Co-Design; Avatar; e-Services; Self Service Technologies; Informatik;

   Abstract : Corporations and government agencies that use Avatars claim there are substantial benefits for using them in their respective organizations; including 24/7 service availability, quick answers without a phone queue, and improved consistency in the responses provided. “There are also potential cost savings by having an Avatar answering questions compared to using personnel” (Lind and Salomonson, 2006). READ MORE

4. 2. Collaboration and Coordination Challenges in Patient-Centered Care : Models and Informaion Services

   Author : Monica Winge; Benkt Wangler; Paul Johannesson; Fredrik Karlsson; Stockholms universitet; []
   Keywords : NATURVETENSKAP; NATURAL SCIENCES; patient-centered care; healthcare; social care; home care; collaboration; coordination; care processes; processes coordination; multi-sectoral collaboration; communication; information models; information services; management; Computer and Systems Sciences; data- och systemvetenskap;

   Abstract : This thesis reports on research focuses on how to deal with the fact that the organization and processesof today’s health and social care are becoming ever more complex as a consequence of societal trends, including an aging population and an increased reliance on care at home. The overall research goal is to suggest ways in which IT-based solutions can enable and leverage collaboration and coordination insituations where a co-morbid patient is subject to care delivered simultaneously by several different professionals and organizations. READ MORE

5. 3. Improvements for value creation in public services

   Author : Daniel Gyllenhammar; Chalmers tekniska högskola; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; value co-creation; public services; customer focus; welfare services; service ecosystems; public service logic; Improvements; change processes;

   Abstract : The demands on public services are constantly increasing and the public sector has, over the years, been subject to several management approaches trying to improve it. These new approaches have been criticized lately for an overly emphasis on market forces, specialization, and an intra-organizational focus, resulting in fragmented services and a poor system understanding for both citizens and employees of public organizations. READ MORE

6. 4. Improving Implementation of e-Government Services in Rwanda : An Organisational Perspective

   Author : Pierre Bakunzibake; Gunnar Klein; Åke Grönlund; Sirajul M. Islam; Ulf Melin; Örebro universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; e-government implementation; e-government services; organisational issues; socio-technical theory; Least Developed Countries; process improvement; PDER; Rwanda;

   Abstract : As part of realising development programmes faster, developing countries have been adopting, from developed ones, modern ICTs and implementing e-government towards better public services. However, efforts of implementation of e-government services have been often resulting in unsatisfactory outcomes and even total failures. READ MORE

7. 5. Improving the Utilization of Digital Services - Evaluating Contest-Driven Open Data Development and the Adoption of Cloud Services : Evaluating Contest-Driven Open Data Development and the Adoption of Cloud Services

   Author : Workneh Yilma Ayele; Stockholms universitet; []
   Keywords : NATURVETENSKAP; NATURAL SCIENCES; data- och systemvetenskap; Computer and Systems Sciences;

   Abstract : There is a growing interest in the utilization of digital services, such as software apps and cloud-based software services. The utilization of digital services enabled by ICT is increasing more rapidly than any other segment of the world trade. READ MORE