Search for dissertations about: "it service management"
Showing result 1 - 5 of 563 swedish dissertations containing the words it service management.
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1. Service Design : a conceptualization of an emerging practice
Abstract : Service design is an emerging design practice with an interdisciplinary heritage. Most previousresearch has been based on what service designers do; with the increased academic interestin service design over the past decade, the time has come to conceptualize the underlyingdiscourses. READ MORE
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2. IT Dependability Management in Governmental Organisations
Abstract : As our dependence on IT systems increases, evaluating the dependability of critical IT systems becomes more important. This is especially true for systems that are critical in a crisis situation and whose dependability is an important factor in an organisation's capability to resolve a crisis. READ MORE
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3. Towards a framework for analyzing IT strategy management in public sector : a case for IT organisations in the public sector
Abstract : Small/medium sized public sector IT organisations combine several characteristics that difficult the effective use of an IT strategy. Research has reported small/medium sized organisations as using unstructured and informal IT management initiatives, which frequently leads to inexistent or incipient use of IT strategy. READ MORE
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4. Exploring Third-Party Logistics and Partnering in Construction : A Supply Chain Management Perspective
Abstract : The construction industry is associated with problems such as low productivity and high costs. This has been highlighted in several government-funded reports in both Sweden and in the UK during the course of over two decades. READ MORE
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5. Credit Intelligence in Banks - Managing Credit Relationships with Small Firms
Abstract : The competition in the banking industry has during the last decades been intensified resulting in smaller interest margins. As a consequence, the resources spent on each credit customer have had to be decreased, resulting in less interaction and a perceived limited access to valuable information. READ MORE