Search for dissertations about: "measurement of service quality"
Showing result 1 - 5 of 46 swedish dissertations containing the words measurement of service quality.
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1. Modelling and Validation of Industrial Measurement Systems - Aspects of Quality and Human Factors
Abstract : Although there is a fairly large number of books and articles concerning the validation of technical measurement systems, there are only a few which take into account the whole measurement system consisting of both technical and non-technical aspects. A measurement system comprises both the measurement process and the human being who conducts the measurement. READ MORE
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2. An Intelligent Multi Sensor System for a Human Activities Space---Aspects of Quality Measurement and Sensor Arrangement
Abstract : In our society with its aging population, the design and implementation of a highperformance distributed multi-sensor and information system for autonomous physical services become more and more important. In line with this, this thesis proposes an Intelligent Multi-Sensor System, IMSS, that surveys a human activities space to detect and identify a target for a specific service. READ MORE
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3. Measurement systems and process orientation with focus on the order process
Abstract : The inability of organisations to develop successfully and their lack of a holistic view and of relevant quantitative facts are factors that played a major role in my choice of a research area for this and my licentiate thesis (Ljungberg, 1994). These two theses together represent the work conducted for the PhD degree. READ MORE
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4. Quality of experience measurement, prediction and provisioning in heterogeneous access networks
Abstract : In mobile computing systems, users can access network services anywhere and anytime using mobile devices such as tablets and smart phones. Users usually have some expectations about the services provided to them by different service providers, for example, telecommunication operators and network providers. READ MORE
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5. Passenger assessments of quality in local public transport- measurement, variability and planning implications
Abstract : The aim of this work was to get a more detailed basis for planning of local public transport. With more knowledge of how segments of travellers assess different parts of a journey, bus routes can be planned to fit either all passengers or selected groups better. READ MORE