Search for dissertations about: "municipal contact centres"

Found 2 swedish dissertations containing the words municipal contact centres.

2. 1. E-government and e-governance : Swedish case studies with focus on the local level

   Author : Irene Bernhard; Hans Westlund; Agneta Ranerup; KTH; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; governance; e-government; e-governance; New Public Management; municipal contact centres; planning; policy entrepreneurship; networks; implementation; translation; Sweden; Public administration; Political science;

   Abstract : The concepts of e-government and e-governance are used interchangeably in most research and there is no single definition of these terms. The objective of this licentiate thesis is to provide a deeper understanding of these concepts through empirical studies in a Swedish context. READ MORE

4. 2. E-government and E-governance : Local Implementation of E-government Polices in Sweden

   Author : Irene Bernhard; Hans Westlund; Jonathan Metzger; Sara Eriksén; KTH; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; e-governance; e-government; implementation; policy entrepreneurs; municipal contact centres; policy networks; New Public Management; Sweden; Planering och beslutsanalys; Planning and Decision Analysis; Informatik;

   Abstract : It is recognized in international research that the public sector has been transformed into a networked, open and more flexible, informal and interactive governance structure. This is described as a transition from “government to governance”. Sweden is one of the international leaders with regards to e-government development. READ MORE