Search for dissertations about: "post service"
Showing result 1 - 5 of 137 swedish dissertations containing the words post service.
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1. The Role of Service Guarantees in Managing Services
Abstract : Service guarantees have been argued to have many roles in managing services, for instance signal service quality, attract new customers, increase satisfaction and retention, and to differentiate the company from its competitors. Despite a growing interest from service organizations, research on service guarantees has been surprisingly scarce. READ MORE
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2. Formal Approaches to Service-oriented Design : From Behavioral Modeling to Service Analysis
Abstract : Service-oriented systems (SOS) have recently emerged as context-independent component-based systems. In contrast to components, services can be created, invoked, composed and destroyed at run-time. Services are assumed to be platform independent and available for use within heterogeneous applications. READ MORE
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3. Customer-to-customer roles and impacts in service encounters
Abstract : This thesis investigates customer-to-customer roles and impacts in the context of service encounters. This topic is studied from two angles: customer interactions during group service encounters and customer perceptions post service encounters. READ MORE
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4. Improving energy efficiency in logistics systems: On the road to environmental sustainability
Abstract : Logistics are essential to efficiently managing the flow of materials and products between various nodes that operate in multiple systems. In that process, the activities of moving and storing materials and products, especially through road freight transport, consume significant energy resources and emit greenhouse gases that harm the environment. READ MORE
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5. New perspectives on post-industrial organizations : an empirical investigation into the theories and practices of service firms
Abstract : .... READ MORE