Search for dissertations about: "quality management in services"

Showing result 1 - 5 of 291 swedish dissertations containing the words quality management in services.

  2. 1. Quality Management Competencies-in-use : exploring competence and practice perspectives on quality management work

    Author : Jason Martin; Mattias Elg; Ida Gremyr; Andreas Wallo; Kristen Snyder; Linköpings universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Quality management; competence; practice; work; organisation; individual; structure;

    Abstract : Quality management is an established, widespread and well-researched management concept. Yet, surprisingly little research can be found on understanding the potential for action that is required in order to perform quality management work. READ MORE

  4. 2. In Rhizomia : Actors, Networks and Resilience in Urban Landscapes

    Author : Henrik Ernstson; Thomas Elmqvist; Sverker Sörlin; Erik Swyngedouw; Stockholms universitet; []
    Keywords : HUMANIORA; HUMANITIES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; urban ecosystem services; green space; social network analysis; social movements; actor-networks; transformation; ecosystem management; scale mismatch; co-management; governance; broker; conservation; Stockholm; Human ecology; Humanekologi; Natural Resources Management; naturresurshushållning;

    Abstract : With accelerating urbanization it is crucial to understand how urban ecosystems play a part in generating ecosystem services for urban dwellers, such as clean water, spaces for recreation, stress relief and improved air quality. An equally important question relate to who gets to enjoy these benefits, i.e. READ MORE

  5. 3. Patient involvement in quality improvement

    Author : Susanne Gustavsson; Chalmers tekniska högskola; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; patient roles; quality improvement; quality management; action research; healthcare; improvement knowledge; patient involvement; experienced-based co-design;

    Abstract : Quality improvements (QI,) based on principles, practices, and tools developed in the manufacturing industry, is becoming a common approach in healthcare, as well as an increasing focus on patient involvement. Healthcare QI is driven by challenges such as future patients’ demand for higher quality of care and their desire to have an amplified impact on their health situation and care. READ MORE

  6. 4. Performance Measurement Systems in Swedish Health Care Services

    Author : Beata Kollberg; Jens Jörn Dahlgaard; Per-Olof Brehmer; Evert Gummesson; Linköpings universitet; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Quality management; Health care; Performance measurement; Innovation management; Qualitative research; Health and medical services in society; Hälso- och sjukvård i samhället;

    Abstract : In the quality management literature, measurements are attributed great importance in improving products and processes. Systems for performance measurement assessing financial and non-financial measurements were developed in the late 1980s and early 1990s. READ MORE

  7. 5. Managing management innovations: Contextual complexity and the pursuit of improvements in healthcare

    Author : Christian Colldén; Chalmers tekniska högskola; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; complexity; action research; quality management; value-based health care; learning health systems; healthcare management; logics; psychiatry; quality improvement; management innovations; value configurations;

    Abstract : In a context characterised by complexity and conflicting demands, healthcare managers at a meso-level struggle to pursue improvements in the quality and efficiency of care operations. An influential approach on how to pursue improvements is quality management (QM). READ MORE