Search for dissertations about: "service development"

Showing result 1 - 5 of 895 swedish dissertations containing the words service development.

2. 1. How Service Ideas Are Implemented : Ways of Framing and Addressing Service Transformation

   Author : Tim Overkamp; Stefan Holmlid; Johan Blomkvist; Alison Prendiville; Linköpings universitet; []
   Keywords : HUMANIORA; HUMANITIES; NATURVETENSKAP; NATURAL SCIENCES; service transformation; service implementation; service innovation; design; service logic; value co-creation; industrial service design;

   Abstract : As a field in practice and academia, service design is moving out of its formative phase. In service design research, the realisation of service transformation from idea to service practice and the ways that design(ers) can contribute to this process are topics that are not well understood yet. READ MORE

4. 2. States of Development : Essays on the Political Economy of Development in Asia

   Author : Nathaniel Lane; Torsten Persson; Rohini Pande; Stockholms universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Economic Development; Industrial Development; Economic Institutions; Political Economy; State Capacity; Economics; nationalekonomi;

   Abstract : Manufacturing Revolutions - Industrial Policy and Networks in South Korea. This chapter uses a historic big push intervention and newly digitized data from South Korea to study the effects of industrial policy on industrial development. In 1973 South Korea transitioned to a military dictatorship and drastically changed their development strategy. READ MORE

5. 3. The Role of Service Guarantees in Managing Services

   Author : Sara Björlin Lidén; Bo Edvardsson; Robert Johnston; Karlstads universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service Guarantee; Service Recovery; Service Development; Service Management; Mystery Shopping; Focus Group Interview; Public Transport; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

   Abstract : Service guarantees have been argued to have many roles in managing services, for instance signal service quality, attract new customers, increase satisfaction and retention, and to differentiate the company from its competitors. Despite a growing interest from service organizations, research on service guarantees has been surprisingly scarce. READ MORE

6. 4. Service Provider Flexibility : A Strategic Perspective

   Author : Danilo Brozovic; Fredrik Nordin; Annika Ravald; Per-Olof Berg; Lars Witell; Stockholms universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; provider flexibility; value creation; service logic; service; strategic flexibility; företagsekonomi; Business Administration;

   Abstract : This thesis is about service provider flexibility and how provider flexibility facilitates customer value creation in contexts where customer processes and activities change. Provider flexibility is delineated as a mechanism of value creation and defined as the ability of the service provider to respond to changes or to bring about changes that support its customers’ value creation. READ MORE

7. 5. Devising Capabilities : Service Design for Development Interventions

   Author : Fiona Lambe; Stefan Holmlid; Matthew Osborne; Alison Prendiville; Linköpings universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service design; Capabilities approach; Development interventions; Global South; Complexity;

   Abstract : Despite the progress in recent decades, one in ten people globally still live in extreme poverty, and this number is set to increase in the coming years. Designing interventions to improve well-being and livelihoods is challenging because poverty is multidimensional and plays out in complex, adaptive social-ecological systems, where behaviours and practices at the local level can have unintended consequences elsewhere in the system. READ MORE