Search for dissertations about: "service quality at university"

Showing result 1 - 5 of 110 swedish dissertations containing the words service quality at university.

  2. 1. Text Mining The Quality Paradigm(s)

    Author : Daniel Carnerud; Ingela Bäckström; Kristen Snyder; Ton van der Wiele; Mittuniversitetet; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Quality Paradigm; Quality Movement; Quality Revolution; Quality Management; QM; Total Quality Management; TQM; Business Excellence; Text Mining; Data Mining; Kvalitetsparadigm; Kvalitetsrörelsen; Kvalitetsteknik; Offensiv Kvalitetsutveckling; Text Mining; Data Mining;

    Abstract : The purpose of this thesis orbits around an examination of the formation of a quality paradigm. In this inquiry, the exploration and application of text mining have been used to provide new insights into quality as a paradigm. READ MORE

  4. 2. Service in the Airlines : Customer or Competition Oriented?

    Author : Henrik Malver; Colin Armistead; Stockholms universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Organizational culture; service encounter; uneven service; embedded service; destructive knowledge; semiotics; Business studies; Företagsekonomi; Business Administration; företagsekonomi;

    Abstract : This dissertation has two objectives. The first objective is to study an airline's organizational culture and its impact on the provision of service through a semiotic perspective, focusing on competence development, image, and the quality of service provided. READ MORE

  5. 3. Patient and public involvement in hospital quality improvement interventions : the mechanisms, monitoring and management

    Author : Carolina Bergerum; Maria Wolmesjö; Johan Thor; Christina Petersson; Christine Kumlien; Jönköping University; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; clinical microsystem; co-production; hospital organisation; improvement science; patient and public involvement; programme theory; public service operations management; quality improvement; service-dominant logic; Health Care Service and Management; Health Policy and Services and Health Economy; Hälso- och sjukvårdsorganisation; hälsopolitik och hälsoekonomi;

    Abstract : This dissertation focuses on the mechanisms, monitoring and management of patient and public involvement in hospital quality improvement (QI) interventions. Findings from a literature review generated an initial programme theory (PT) on active patient involvement in healthcare QI interventions (Paper 1). READ MORE

  6. 4. Quality of clinical laboratory services in Rwanda

    Author : Vincent Rusanganwa; Magnus Evander; Anna-Karin Hurtig; Jean Bosco Gahutu; Cecilia Stålsby-Lundborg; Umeå universitet; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Quality of healthcare; SLMTA; laboratory; diagnostic; Quality management system; Rwanda; Public health; folkhälsa;

    Abstract : Introduction: Poor quality health care is a serious silent public health problem worldwide, resulting in deaths, disabilities and long hospital stays with unnecessary costs. It affects patients in all countries regardless of their level of development. READ MORE

  7. 5. End-to-End Quality of Service Guarantees for Wireless Sensor Networks

    Author : Felix Dobslaw; Tingting Zhang; Mikael Gidlund; Mittuniversitetet; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Wireless Sensor Networks; Reliability; Quality of Service; Genetic Algorithms;

    Abstract : Wireless sensor networks have been a key driver of innovation and societal progressover the last three decades. They allow for simplicity because they eliminate ca-bling complexity while increasing the flexibility of extending or adjusting networksto changing demands. READ MORE