Search for dissertations about: "small business services"

Showing result 1 - 5 of 54 swedish dissertations containing the words small business services.

  2. 1. The evolving role of customer focus in quality management: Using customer feedback to mobilize quality improvements in the age of digitalization and increased service delivery

    Author : Andrea Birch-Jensen; Chalmers tekniska högskola; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; quality improvements; digitalization; small data; customer feedback; customer focus; service improvements; manufacturing; quality management;

    Abstract : Understanding customer needs is fundamental for being able to deliver high quality products and services, and, as a result, maintain and improve customer satisfaction. Achieving this has become a challenge, as rapid technological developments, market saturation, and increasingly skilled competition from low-cost economies have led to progressively more complex customer needs. READ MORE

  4. 2. Extending Access : Perspectives on Business Model Innovation in Water and Sanitation Service Provision

    Author : Caroline Jennings Saul; Anders Gustafsson; Nina Veflen; Karlstads universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business Innovation; Water business; WASH; Sanitation; Digitalization; Base of the pyramid; Business Administration; Företagsekonomi;

    Abstract : Many organizations are attempting to improve the well-being of people living in poverty, whether it be philanthropic, through offering transformative services, or buying into the doing well by doing good ethos of corporate Base of the Pyramid (BoP) strategies. Some of these efforts are being directed towards extending access to safely managed water and sanitation services to everyone. READ MORE

  5. 3. Beyond the Product – Enabling design services in small and medium sized enterprises

    Author : Magnus Eneberg; Industridesign; []
    Keywords : HUMANIORA; HUMANITIES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service dominant logic; Small and medium sized enterprises; Activity theory; Organizational change; Organizational learning; Design management; Design management; Organizational learning; Organizational change; Activity theory; Small and medium sized enterprises; Service dominant logic;

    Abstract : While the design industry is moving into new domains, it seems that potential customers do not always understand how the designer can contribute beyond the aesthetically appealing product. The overall purpose of this thesis is to expand our understanding of design as an enabling service in the context of small and medium sized enterprises. READ MORE

  6. 4. In the middle : on sourcing from China and the role of the intermediary

    Author : Jenny Balkow; Högskolan i Borås; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; international sourcing; low cost country sourcing; intermediary; intermediary roles; people s republic of china; smes; supply chains; quality; Företagsekonomi; Handel och IT; Bussiness and IT;

    Abstract : In the past three decades China’s rapid transition from a closed economy to become the factory of the world has astonished economists all over the world. Surveys among sourcing practitioners show that China is the most interesting market for sourcing and research points to lower costs as the main reason. READ MORE

  7. 5. Corporate Social Responsibility for Sustainable Service Dominant Logic

    Author : Samuel Petros Sebhatu; Bo Enquist; Hilde Ibsen; Mikael Johnson; Evert Gummesson; Karlstads universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Corporate Social Responsibility CSR ; Service-Dominant Logic S-D logic ; Service Quality SQ ; Business Case; Non-Governmental Organizations NGOs ; Sustainable Service-Dominant Logic SSDL ; Business Administration; Företagsekonomi;

    Abstract : The process of globalization over the past five decades has given impetus to drivensustainability and related thinking in business. It is also observed that there areunprecedented trends in corporate strategy towards sustainable thinking - the emergenceof sustainability as corporate strategy and the concern of business for ecology and society. READ MORE