Search for dissertations about: "thesis on employee quality of services"

Showing result 1 - 5 of 14 swedish dissertations containing the words thesis on employee quality of services.

2. 1. Values and Practices of Quality Management - Health implications and organisational differences

   Author : Yvonne Lagrosen; Chalmers tekniska högskola; []
   Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; health; participation of everybody; health care; contingency; trust; leadership commitment; values; Quality Management;

   Abstract : This thesis has two main aims which are developed in seven papers. The first aim is to explore the knowledge and use of actual values and practices of quality management in different organisational settings. A mail survey covering 500 Swedish quality professionals was carried out. READ MORE

4. 2. Effects of critical incidents on consumer satisfaction

   Author : Margareta Friman; Karlstads universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Perceived service quality; Consumer satisfaction; Negative critical incidents; Affect; Public transport; Psykologi; Psychology; Perceived service quality; Consumer satisfaction; Negative critical incidents; Affect; Public transport;

   Abstract : Satisfaction is assumed to be an important cause of attitude change by mediating between preexposure and postexposure attitudes. A number of factors account for whether one is satisfied or not with a specific product or service. One factor is expectations, another performance of the product or service, and a third disconfirmation of expectation. READ MORE

5. 3. Essays on Efficiency, Productivity, and Impact of Policy

   Author : Pontus Mattsson; Jonas Månsson; Lars Behrenz; Almas Heshmati; Linnéuniversitetet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; conditional difference-in-differences cDiD ; courts; data envelopment analysis DEA ; Malmquist index; horizontal mergers; impacts of policy; stochastic frontier analysis SFA ; subsidized employment; total factor productivity TFP ; Törnqvist TFP index; Economics; Nationalekonomi;

   Abstract : This thesis consists of five self-contained empirical essays centering on total factor productivity (TFP), efficiency, and impacts of policy.Essay I: “TFP Change and Its Components for Swedish Manufacturing Firms During the 2008-2009 Financial Crisis” (co-authored with Jonas Månsson and William H. Greene). READ MORE

6. 4. Essays on Public Policy in the Informal Sector Context

   Author : Carolin Sjöholm; Göteborgs universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; community-based health insurance; adverse selection; price sensitivity; female self-employment; childcare; microenterprises; daycare program; healthcare quality; structural inputs; process quality; Rwanda;

   Abstract : The Price Sensitivity of the Demand for Health Insurance – Evidence from the Community Health Insurance Scheme in Rwanda This study estimates the price elasticity of the demand for health insurance, exploiting the variation in insurance premiums created by the implementation of a new premium subsidy scheme for community-based health insurance in Rwanda. The subsidy scheme created variation in insurance premiums across households, over time. READ MORE

7. 5. Satisfaction with public transport services

   Author : Margareta Friman; Karlstads universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Perceived service quality; Consumer satisfaction; Negative critical incidents; Public transport; Psykologi; Psychology;

   Abstract : Satisfaction is assumed to be an important cause of attitude change by acting as a mediator between preexposure and postexposure attitudes. A number of factors account for whether one is satisfied or not with a specific performance. One factor is expectations, another one performance, and a third factor disconfirmation of expectations. READ MORE