Search for dissertations about: "thesis on tourism and customer satisfaction"

Found 4 swedish dissertations containing the words thesis on tourism and customer satisfaction.

  2. 1. Customer-to-customer roles and impacts in service encounters

    Author : Linda Lee; Esmail Salehi-Sangari; Ian P McCarthy; Gerard Prendergast; KTH; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service encounters; group service encounters; customer-to-customer interaction; customer cohort climates; other customers; service operations; online reviews; Industriell ekonomi och organisation; Industrial Engineering and Management;

    Abstract : This thesis investigates customer-to-customer roles and impacts in the context of service encounters. This topic is studied from two angles: customer interactions during group service encounters and customer perceptions post service encounters. READ MORE

  4. 2. Needs and expectations of inbound tourists visiting a peripheral area : a case study in northern Sweden

    Author : Anna-Karin Kvist; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Kvalitetsteknik; Quality Technology and Management;

    Abstract : Tourism is the world's largest industry. It has power to change communities and has a large societal impact. The tourism industry is rapidly growing and by 2011 it is projected to generate 7.0 trillion USD of economic activity and 260 million jobs over the world. READ MORE

  5. 3. Electronic service quality (e-SQ) in tourism : development of a scale for the assessment of e-SQ of tourism websites

    Author : Elena Iliachenko; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Industriell marknadsföring; Industrial Marketing;

    Abstract : Electronic service quality (e-SQ) is a new developing area of research, which has strategic importance for businesses striving to address consumers in the electronic marketspace. It is known that consumer behaviour in an online environment may differ substantially from the one displayed in the physical world. READ MORE

  6. 4. A Study of Environmental Impacts, Environmental Awareness and Pro-Ecological Initiatives in the Hotel Industry

    Author : Paulina Bohdanowicz; KTH; []
    Keywords : hotels; environmental impacts; mitigation measures; survey; hoteliers; hotel customers; environmental attitudes; environmental awareness; pro-ecological activities; incentives;

    Abstract : Throughout the millennia commercial lodging establishmentshave evolved to what is today known as the hospitalityindustry. Hotels constitute one of the main, and stillexpanding, pillars of this sector and are highly unique amongother commercial buildings. They are designed to providecomfort and services twenty-four/seven. READ MORE