Search for dissertations about: "voice of customer"

Found 4 swedish dissertations containing the words voice of customer.

2. 1. Exploring customer needs from a digital healthcare service

   Author : Daan Kabel; Mattias Elg; Jason Martin; Lars Witell; Anders Fundin; Linköpings universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer experience; Digital service quality; E-health; mHealth; Voice of the customer; Electronic word-of-mouth; Method comparison;

   Abstract : Cost-effectively capturing and understanding customer needs allows a firm to stay synchronized with the market, to stay ahead of competitors, and to enable service innovation. Traditional qualitative market research methods, such as interviews and focus groups are well-known methods for identifying and capturing customer needs but can be costly, tedious, time-consuming, and can require intensive collaboration with customers. READ MORE

4. 2. Customer Data in the Design Process with Focus on Customer Neds and Way of using the Product

   Author : Anna Martí Bigorra; Ove Isaksson; Jan-Olov Aidanpää; Andreas Dagman; Luleå tekniska universitet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Computer Aided Design; Datorstödd maskinkonstruktion;

   Abstract : Owing to continuous advances in information technology, access to information via the Internet and the steady decline of cost related to data creation, big amounts of customer data now reside in many companies. This data is said to hold a large amount of valuable knowledge that could be used to design customer-focused products, a key factor for maintaining market-share. READ MORE

5. 3. From Noise to Zapping : Quality of Service Issues Affecting Internet TV Distribution

   Author : Jens A Andersson; Institutionen för elektro- och informationsteknik; []
   Keywords : ;

   Abstract : The Internet and the development and deployment of new access networktechnologieshas opened up for new information and communication applications.The mobile or cellular networks have evolved from a facility for voice call totoday's IP only network. READ MORE

6. 4. The personal and the political : how personal welfare state experiences affect political trust and ideology

   Author : Staffan Kumlin; Göteborgs universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES;

   Abstract : Citizens in advanced industrial democracies frequently have personal experiences with public services and welfare state arrangements. They may have regular contact with public health care services, schools, public transportation, public libraries, and many other types of services. READ MORE