Search for dissertations about: "After-sales service"

Found 5 swedish dissertations containing the words After-sales service.

  2. 1. Adapting manufacturing strategy to industrial after-sales service operations

    Author : Pontus Johansson; Jan Olhager; Sergio Cavalieri; Linköpings universitet; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Manufacturing strategy; Operations strategy; Service operations; Industrial engineering and economy; Industriell teknik och ekonomi;

    Abstract : This dissertation is initiated from an increased awareness within industry of the importance of services in general and of after-sales services in particular. The scope of this research is to analyse how the specific characteristics of after-sales services affect a company’s manufacturing strategy, which in effect should become an operations strategy not only considering the manufacturing of goods. READ MORE

  4. 2. Manufacturing strategy perspectives on industrial services

    Author : Pontus Johansson; Linköpings universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Manufacturing strategy; Industrial service; After-sales service;

    Abstract : The service sector is in most western countries dominating the gross domestic product, often with a share of over 70 %. This is also reflected in manufacturing companies, whose products have gone from being pure goods to contain more and more service characteristics. READ MORE

  5. 3. Managing the Industrial Service Function

    Author : Christian Kowalkowski; Per-Olof Brehmer; Maria Holmlund-Rytkönen; Linköpings universitet; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Industrial service offerings; service function; manufacturing firms; ICT; customer relationships; value; Industrial organisation; administration and economics; Industriell organisation; administration och ekonomi;

    Abstract : During the past decade, growing attention has been given to industrial service offerings in the marketing literature as well as in many manufacturing firms. This phenomenon is often described as a goods-services transition, in which companies increasingly turn to the provision of industrial services in order to achieve competitive advantage, such a closer customer relationships and higher profit margins. READ MORE

  6. 4. The emergence and change of Pharmacia Biotech 1959-1995 : the power of the slow flow and the drama of great events

    Author : Per Andersson; Handelshögskolan i Stockholm; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES;

    Abstract : This is the second volume of a dissertation dealing with industrial marketing change processes. The empirical part of the dissertation describes a set of marketing organization changes in Pharmacia Biotech. READ MORE

  7. 5. Predicting functional product availability and cost through a simulation driven approach

    Author : Petter Kyösti; Tobias Larsson; Luleå tekniska universitet; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Datorstödd maskinkonstruktion; Computer Aided Design;

    Abstract : New business models, which adhere to new customer values and demands with more service content, call for a closer look at the offered product concepts. One promising methodology is the Functional Product, a total care solution, in which function is guaranteed to a specified level of availability. READ MORE