Search for dissertations about: "BUSINESS FAILURES"

Showing result 1 - 5 of 60 swedish dissertations containing the words BUSINESS FAILURES.

  2. 1. Challenges in Delivering Services: The Front-Line Hospitality and Tourism Employee Perspective

    Author : Christine Lundberg; Tommy D Andersson; Lena Mossberg; Bo Edvardsson; Mittuniversitetet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Front-line workers; tourism; hospitality; service encounter; critical incident techniques; work motivation and satisfaction; Business studies; Företagsekonomi; Front-line workers; tourism;

    Abstract : Significant challenges are faced by front-line hospitality and tourism employees interacting with customers on a daily basis. These challenges and the ways they are dealt with form the focus of this thesis. As they interact, a range of incidents may arise from highly satisfactory encounters to service failures. READ MORE

  4. 2. Turning innovation failures into strategic assets : exploring how novel innovation can leverage prior failure through resource reuse

    Author : Peter Nandor Popovics; Handelshögskolan i Stockholm; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES;

    Abstract : This doctoral dissertation aims to explore how new innovation initiatives can harness resources from prior failures, challenging the prevailing notion that innovation failures primarily yield lessons learned. Instead, it expands the scope of reusable resources to include non-knowledge-based assets like social, technological, and organizational resources, examining their impact on post-failure ventures and innovation projects. READ MORE

  5. 3. Who Benefits from Regulatory Failures in Swedish Electricity Distribution

    Author : Magnus Söderberg; Göteborgs universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES;

    Abstract : The existence of regulatory failures has been widely supported in theoretical and empirical studies over the last decades. This licentiate thesis looks at two specific aspects of regulatory failure described in the literature: the way the regulatory process is influenced by actors’ size and ownership. READ MORE

  6. 4. Proactivity in Service Failure and Service Recovery

    Author : Jasenko Arsenovic; Bo Edvardsson; Bård Tronvoll; Magnus Söderlund; Karlstads universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; service failure; service recovery; complaint management; customer proactivity; employee proactivity; collaboration; customer responses; Business Administration; Företagsekonomi;

    Abstract : Although service failure and service recovery have been extensively researched, service employees struggle to recover an increasing number of customer complaints. The overall aim of this thesis is to explain the role of customer and employee proactivity in service failure and service recovery. READ MORE

  7. 5. Translating Lean Production : From Managerial Discourse to Organizational Practice

    Author : Jostein Pettersen; Jörgen Eklund; Mattias Elg; Andreas Hellström; Linköpings universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Lean Production; Translation; Implementation; Organizational change; Lean Production; översättning; implementering; organisationsförändring; Business studies; Företagsekonomi; Industrial organisation; administration and economics; Industriell organisation; administration och ekonomi;

    Abstract : The majority of organizational change efforts end in failure. These failures can often be ascribed to lack of understanding of the translation processes that accompany the implementation of management concepts. READ MORE