Search for dissertations about: "Business services"

Showing result 1 - 5 of 420 swedish dissertations containing the words Business services.

  1. 1. Critical Business Episodes : The Criticality of Damage Adjustment Processes in Insurance Relationships

    University dissertation from Uppsala : Företagsekonomiska institutionen

    Author : Mikael Gidhagen; Uppsala universitet.; [2002]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business studies; business-to-business; claim settlement; corporate insurance; critical episode; critical incident; customer relationship; damage adjustment; feeling of security; financial services; insurance; insurance marketing; insurance relationship; intangibility; loss; marketing; professional services; relationship; relationship character; relationship context; relationship development; relationship marketing; relationship quality; service; services marketing; service quality; Företagsekonomi; SOCIAL SCIENCES Business and economics Business studies; SAMHÄLLSVETENSKAP Ekonomi Företagsekonomi; Business Studies; företagsekonomi;

    Abstract : Corporate insurance relationships involve a highly intangible professional service which provides the corporate customer with risk reduction. Insurance services are here defined as being composed of two elements: the delivery of a feeling of security, and, in the event of a loss, the damage adjustment and claim settlement. READ MORE

  2. 2. Business Streamlining : Toward a Substantive Theory of the Streamlining of Outsourced Business Processes

    University dissertation from Stockholm : Stockholm School of Economics

    Author : Jonas Molin; Högskolan i Gävle.; [2014]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business services; Outsourcing; Grounded theory; Business Relationships; Business process; Relationship Management;

    Abstract : Research comparing public-private services outsourcing applying a longitudinal approach including the production/delivery processes (life after purchase) in services sourcing contexts is scarce. In addition, prior studies on service sourcing tend be under conceptualized. READ MORE

  3. 3. Resilience in transport services -focus on constraints

    University dissertation from Göteborg : University of Gothenburg

    Author : Bernt Saxin; Göteborgs universitet.; Gothenburg University.; Göteborgs universitet.; Gothenburg University.; [2013]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Resilience; constraints; bottlenecks; capacity use; reserve capacity; quality; coherence; problem solving; capability; customer satisfaction; productivity; information; communication; decision-making; policy; systems thinking; complexity; service industries; services operations; capacity management; sustainability; resource-based competition;

    Abstract : .... READ MORE

  4. 4. Challenges in Delivering Services: : The Front-Line Hospitality and Tourism Employee Perspective

    University dissertation from Göteborg : Intellecta Infolog

    Author : Christine Lundberg; Mittuniversitetet.; Högskolan i Borås.; Göteborgs universitet.; Gothenburg University.; [2010]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SOCIAL SCIENCES Business and economics Business studies; SAMHÄLLSVETENSKAP Ekonomi Företagsekonomi; Front-line workers; tourism; hospitality; service encounter; critical incident techniques; work motivation and satisfaction; frontline personnel;

    Abstract : Significant challenges are faced by front-line hospitality and tourism employees interacting with customers on a daily basis. These challenges and the ways they are dealt with form the focus of this thesis. As they interact, a range of incidents may arise from highly satisfactory encounters to service failures. READ MORE

  5. 5. The Quest for Stability : A Network Approach to Business Relationship Endurance in Professional Services

    University dissertation from Uppsala : Företagsekonomiska institutionen

    Author : Anna Löfmarck Vaghult; Uppsala universitet.; [2002]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business studies; professional services; network approach; business relationship endurance; Företagsekonomi; SOCIAL SCIENCES Business and economics Business studies; SAMHÄLLSVETENSKAP Ekonomi Företagsekonomi; Business Studies; företagsekonomi;

    Abstract : Enduring business relationships have been frequently observed in the industrial setting. Models based on a network approach have explained why this could be a rationally efficient way to organise exchange between firms. READ MORE