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Showing result 1 - 5 of 549 swedish dissertations matching the above criteria.

2. 1. Business Streamlining : Toward a Substantive Theory of the Streamlining of Outsourced Business Processes

   Author : Jonas Molin; Björn Axelsson; Lars-Torsten Eriksson; Lars-Johan Åge; Jens Hultman; Högskolan i Gävle; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business services; Outsourcing; Grounded theory; Business Relationships; Business process; Relationship Management;

   Abstract : Research comparing public-private services outsourcing applying a longitudinal approach including the production/delivery processes (life after purchase) in services sourcing contexts is scarce. In addition, prior studies on service sourcing tend be under conceptualized. READ MORE

4. 2. Critical Business Episodes : The Criticality of Damage Adjustment Processes in Insurance Relationships

   Author : Mikael Gidhagen; Bo Edvardsson; Uppsala universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business studies; business-to-business; claim settlement; corporate insurance; critical episode; critical incident; customer relationship; damage adjustment; feeling of security; financial services; insurance; insurance marketing; insurance relationship; intangibility; loss; marketing; professional services; relationship; relationship character; relationship context; relationship development; relationship marketing; relationship quality; service; services marketing; service quality; Företagsekonomi; Business studies; Företagsekonomi; Business Studies; företagsekonomi;

   Abstract : Corporate insurance relationships involve a highly intangible professional service which provides the corporate customer with risk reduction. Insurance services are here defined as being composed of two elements: the delivery of a feeling of security, and, in the event of a loss, the damage adjustment and claim settlement. READ MORE

5. 3. Innovation and Employment in Services : The case of Knowledge Intensive Business Services in Sweden

   Author : Johanna Nählinder; Staffan Laestadius; Ian Miles; Linköpings universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Knowledge Intensive Business Services; KIBS; Innovation; Employment Effects; Job Creation; Job Destruction; Product Innovation; Process Innovation; Organisational Innovation; Technological Innovation; Service Innovation; Services; Customisation; Innovation Survey; Community Innovation Survey; Sweden; Innovationsspridning; Kunskapsföretag; Arbetsmarknad; Organisationsutveckling; Kunskapsöverföring; Anställning; Innovation; Produktutveckling; Sverige; Business and economics; Ekonomi;

   Abstract : This is a study of innovation in Knowledge Intensive Business Services (KIBS) and the impact innovation has on employment. The thesis relies on theories within the fields of "innovation in services", in particular KIBS, and "innovation and employment", taking as its point of departure the taxonomy of product and process innovation. READ MORE

6. 4. Using contracts to manage services : A study of contracts in public transport

   Author : Carolina Camén; Bo Edvardsson; Virpi Havila; Karlstads universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Contracts; services; service quality; business-to-business relationship; public transport; Business Administration; Företagsekonomi;

   Abstract : Contracts play a key role in many business to business relationships. Service organisations are no exception. Despite a growing interest of services and how services are managed, research on how to use contracts to manage services has been surprisingly sparse in service research. READ MORE

7. 5. Brand building in the business-to-business context : The brand equity perspective

   Author : Galina Biedenbach; Maria Bengtsson; Peter Hultén; Joakim Wincent; George Christodoulides; Umeå universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Brand building; brand equity; brand management; business-to-business; customer experience; organizational buying behavior; professional services; rapport; role behavior; företagsekonomi; Business Studies;

   Abstract : The main purpose of this doctoral dissertation is to investigate factors affecting B2B brand building by applying the brand equity perspective in the professional services context. Three peer-reviewed and published articles and one book chapter examine different aspects related to the enhancement of brand equity and brand building in the B2B context. READ MORE