Search for dissertations about: "Business services"
Showing result 21 - 25 of 549 swedish dissertations containing the words Business services.
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21. Challenges in Delivering Services: The Front-Line Hospitality and Tourism Employee Perspective
Abstract : Significant challenges are faced by front-line hospitality and tourism employees interacting with customers on a daily basis. These challenges and the ways they are dealt with form the focus of this thesis. As they interact, a range of incidents may arise from highly satisfactory encounters to service failures. READ MORE
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22. The Role of Service Guarantees in Managing Services
Abstract : Service guarantees have been argued to have many roles in managing services, for instance signal service quality, attract new customers, increase satisfaction and retention, and to differentiate the company from its competitors. Despite a growing interest from service organizations, research on service guarantees has been surprisingly scarce. READ MORE
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23. Framing and Overflowing : How the Infusion of Information Technology Alters Proximal Service Production
Abstract : In the heyday of the Internet, there was a wide-spread, not so well grounded, euphoria about the prospects of the Internet for virtualising various service activities. However, by now, a more informed understanding is emerging. READ MORE
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24. Fading Customer Relationships
Abstract : .... READ MORE
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25. Technology-based service experiences : A study of the functional and emotional dimensions in telecom services
Abstract : As technology is invading the society of millions of people around the world today, more and more people are affected in their daily life by services such as Internet bank services, e-commerce, telecom services and ATM machines. Technical advances are providing new possibilities and solutions to many different customer needs. READ MORE