Search for dissertations about: "Call Centre"

Showing result 1 - 5 of 27 swedish dissertations containing the words Call Centre.

2. 1. Call centre work : characteristics, physical, and psychosocial exposure, and health related outcomes

   Author : Kerstin Norman; Håkan Alm; Ewa Wigaeus Tornqvist; Allan Toomingas; Gunnevi Sundelin; Linköpings universitet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Callcenter; fysisk och psykosocial exponering; hälsa; Work sciences and ergonomics; Arbetsvetenskap och ergonomi;

   Abstract : Call centres (CCs) are one of the most rapidly growing forms of workplaces in Sweden. The overall aim of this thesis was to describe work characteristics, physical and psychosocial exposures, and health related outcomes, for CC operators in selected CC in Sweden. READ MORE

4. 2. Calling for call centres : a study of call centre locations in a Swedish rural region

   Author : Charlotte Stoltz; Linköpings universitet; []
   Keywords : NATURVETENSKAP; NATURAL SCIENCES; Call centres; Computer science; Datavetenskap; Economic Information Systems; Ekonomiska informationssystem;

   Abstract : The business economy is undergoing structural changes as we are moving towards more information based businesses. Most studies of industrial location have however focused on manufacturing activities and there is a lack in knowledge of the exact determinants for the location of information based and geographically independent activities. READ MORE

5. 3. Conceptions, conflicts and contradictions in the introduction of a Swedish Health Call Centre

   Author : Monica Andersson Bäck; Göteborgs universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Sweden; healthcare; health call centre; telephone advice nursing; New Public Management; institutions; conceptions; work organisation; labour process; professionals; care-seekers;

   Abstract : Call centres have been called the industrialisation of the service sector, characterised by mon¬o¬¬tonous, highly controlled work and standardised procedures performed in an old-fashion¬ed, Tayloristic spirit. Stress and work intensification are known implications of such work. READ MORE

6. 4. Islands of Togetherness : Rewriting Context Analysis

   Author : Minna Räsänen; Ann Lantz; Per-Anders Forstorp; James M. Nyce; Paul Dourish; KTH; []
   Keywords : HUMANIORA; HUMANITIES; Human-Computer Interaction; call-centre organization; ethnography; togetherness; socio-cultural context; Technology and culture; Teknik och kultur;

   Abstract : A continuing debate within Human-Computer Interaction (HCI) research is how to elucidate, improve, and optimize the relationship between social context and technology use. Social context is conventionally understood as immediate use context while an understanding informed by social science suggests a wider scope, involving actors and structures. READ MORE

7. 5. Spatial complexity and fit between ecology and management : Making sense of patterns in fragmented landscapes

   Author : Arvid Bergsten; Örjan Bodin; Emily Minor; Stockholms universitet; []
   Keywords : NATURVETENSKAP; NATURAL SCIENCES; Connectivity; Conservation; Dispersal; Ecological knowledge; Ecology; Forest; Fragmentation; Graph theory; Institutional fit; Landscape; Management; Metapopulation; Municipal ecologist; Network; Planning; Protected area; Scale mismatch; Social-Ecological; Urban; Wetland; naturresurshushållning; Natural Resources Management;

   Abstract : Avoiding the negative effects of habitat fragmentation on biodiversity is especially challenging when also the management institutions are spatially and administratively distributed. This doctoral thesis introduces five case studies that investigate ecological, social and social-ecological relations in fragmented landscapes. READ MORE