Search for dissertations about: "Callcenter"

Found 2 swedish dissertations containing the word Callcenter.

  2. 1. Call centre work : characteristics, physical, and psychosocial exposure, and health related outcomes

    Author : Kerstin Norman; Håkan Alm; Ewa Wigaeus Tornqvist; Allan Toomingas; Gunnevi Sundelin; Linköpings universitet; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Callcenter; fysisk och psykosocial exponering; hälsa; Work sciences and ergonomics; Arbetsvetenskap och ergonomi;

    Abstract : Call centres (CCs) are one of the most rapidly growing forms of workplaces in Sweden. The overall aim of this thesis was to describe work characteristics, physical and psychosocial exposures, and health related outcomes, for CC operators in selected CC in Sweden. READ MORE

  4. 2. Stochastic Modeling and Management of an Emergency Call Center : A Case Study at the Swedish Emergency CallCenter Provider, SOS Alarm Sverige AB

    Author : Klas Gustavsson; Leif Olsson; Panagiotis Papapetrou; Mittuniversitetet; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; Call Center Management; Burst Modeling; Stochastic Resources; Skills-Based Routing; Discrete-Event-Simulation;

    Abstract : A key task of managing an inbound call center is in estimating its performance and consequently plan its capacity, which can be considered a complex task since several system variables are stochastic. These issues are highly crucial for certain time-sensitive services, such as emergency call services. READ MORE