Search for dissertations about: "Customer Expectations"
Showing result 6 - 10 of 43 swedish dissertations containing the words Customer Expectations.
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6. The Change from Feature Focus to Customer Focus in Packaging Development
Abstract : The paper and packaging industry is a major and important industry in Sweden. The industry is capital intensive with a large investment base and long cycles for renewal and replenishment of machine platforms and other production equipment. READ MORE
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7. Developing collaborative customer-supplier relationships through value co-creation
Abstract : The purpose of this study is to create understanding of the value co-creating process in business relationships, where the dyadic relationship is in focus and both the customer’s and the supplier’s view of the value co-creating process is of interest. In the introductory chapter, it is assumed that the ultimate goal of business logic is to create value, and value co-creation can be regarded as the essential reason why a customer and a supplier engage in a business relationship. READ MORE
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8. Determinants in the adoption of a customer relationship management system : a study among bank managers
Abstract : Customer relationship management, better known as CRM, has become synonymous with business practices nowadays. Technology advancement has made it both possible and feasible for organizations to develop individual and intimate business relationships with their customers, irrespective of the size of their customer base or geographic dispersion. READ MORE
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9. Needs and expectations of inbound tourists visiting a peripheral area : a case study in northern Sweden
Abstract : Tourism is the world's largest industry. It has power to change communities and has a large societal impact. The tourism industry is rapidly growing and by 2011 it is projected to generate 7.0 trillion USD of economic activity and 260 million jobs over the world. READ MORE
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10. Product Representations Exploring Computer-Based Technologies and Customers' Understanding of Product Concepts
Abstract : A large proportion of new products does not succeed on the market. One explanation is that companies have misinterpreted, or not succeeded in identifying the needs and requirements of their customers. READ MORE