Search for dissertations about: "Customer Experience"

Showing result 21 - 25 of 95 swedish dissertations containing the words Customer Experience.

2. 21. Developing collaborative customer-supplier relationships through value co-creation

   Author : Nina Hasche; Claes Hultman; Björn Bjerke; Örebro universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; value co-creation; perceived value; expected value; desired value; unanticipated value; received value; business markets; customer-supplier relationships; collaboration; Business studies; Företagsekonomi; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; Business Studies; Företagsekonomi;

   Abstract : The purpose of this study is to create understanding of the value co-creating process in business relationships, where the dyadic relationship is in focus and both the customer’s and the supplier’s view of the value co-creating process is of interest. In the introductory chapter, it is assumed that the ultimate goal of business logic is to create value, and value co-creation can be regarded as the essential reason why a customer and a supplier engage in a business relationship. READ MORE

4. 22. From Cost Accounting to Customer Accounting in the Hospitality Industry – a Constructive Approach

   Author : Mats Carlbäck; Göteborgs universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Restaurant Industry; Management Accounting Tools; Management Control; Experience Accounting; FAMM; Cost Allocation; Performance Measurement; Contructive Approach;

   Abstract : .... READ MORE

5. 23. Experience feedback in industrialised house-building : The impact of production strategies

   Author : Robert Lundkvist; Stefan Olander; Luleå tekniska universitet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Construction Engineering and Management; Byggproduktion;

   Abstract : Construction companies need to develop processes for experience feedback (EF) and knowledge-sharing in order to improve their performance over time. Industrialised house-building offers strategies for combating problems typical to project-based organisations such as adopting a more product- and process-oriented approach as well as different production strategies. READ MORE

6. 24. Customer Involvement in New Service Development

   Author : Jonas Matthing; []
   Keywords : ;

   Abstract : Services are distinguished by interaction, where customers play an interesting and multifaceted role not only in receiving and consuming the service, but also in serving as participants in production and delivery. Accordingly, value is defined by and co-created with the consumer and determined by the user on the basis of value-in-use rather than embedded in predefined output. READ MORE

7. 25. On the Incorporation of Quality of Experience (QoE) in Mobile Networks : A technical, regulatory and business analysis

   Author : Luis Guillermo Martinez Ballesteros; Jan Markendahl; Konrad Tollmar; Erik Bohlin; KTH; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Quality of Experience QoE ; Mobile Networks; Net Neutrality; Business Analysis; Informations- och kommunikationsteknik; Information and Communication Technology;

   Abstract : Mobile operators face a scenario characterised by new challenges such as growing data consumption, a slowdown in subscriber growth and reduced revenues due to the success of OTT providers. To remain competitive, mobile operators must offer affordable services and think on strategies to retain current customers. READ MORE