Search for dissertations about: "Customer creativity"

Showing result 1 - 5 of 12 swedish dissertations containing the words Customer creativity.

2. 1. Health Care Customer Creativity

   Author : Hannah Snyder; Mattias Elg; Lars Witell; Linköpings universitet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer creativity; service innovation; health care; co-creation; customer involvement;

   Abstract : Crafting and stimulating service innovation is considered a main research priority and remains a challenge for service providers. One suggested component of stimulating service innovation is customer creativity. READ MORE

4. 2. Customer-oriented product development : experiments involving users in service innovation

   Author : Peter R. Magnusson; Handelshögskolan i Stockholm; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES;

   Abstract : User involvement has, during recent years, become something of a mantra among product development managers. However, the existing literature has not much to say about how the individual user contributes to product innovation and whether her or his contribution is valuable. READ MORE

5. 3. Improvements for value creation in public services

   Author : Daniel Gyllenhammar; Chalmers tekniska högskola; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; value co-creation; public services; customer focus; welfare services; service ecosystems; public service logic; Improvements; change processes;

   Abstract : The demands on public services are constantly increasing and the public sector has, over the years, been subject to several management approaches trying to improve it. These new approaches have been criticized lately for an overly emphasis on market forces, specialization, and an intra-organizational focus, resulting in fragmented services and a poor system understanding for both citizens and employees of public organizations. READ MORE

6. 4. Learning from members : tools for strategic positioning and service innovation in trade unions

   Author : Hans Björkman; Handelshögskolan i Stockholm; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES;

   Abstract : The formal governance structure is more complex in trade unions than in many other organizations. Trade union researchers have drawn attention to the tensions between union administrative and representative systems and the fact that control in unions is bi-directional from leaders to members (through formal control systems), and from members to leaders (through democratic structures). READ MORE

7. 5. Team based innovation : early problem setting activities in engineering design

   Author : Johan Wenngren; Anna Öhrwall Rönnbäck; Luleå tekniska universitet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Funktionella produkter; Functional Product Development;

   Abstract : Manufacturing firms’ attention to innovations and the innovation process has during the last decade gained in intensity of interest. One trigger for such an interest is that these companies have extended their business models towards an integrated product-service approach, where the introduction of a service perspective in early development challenges the traditionally temporary formative nature of processes. READ MORE