Search for dissertations about: "Customer experience healthcare"

Found 3 swedish dissertations containing the words Customer experience healthcare.

  2. 1. Exploring customer needs from a digital healthcare service

    Author : Daan Kabel; Mattias Elg; Jason Martin; Lars Witell; Anders Fundin; Linköpings universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer experience; Digital service quality; E-health; mHealth; Voice of the customer; Electronic word-of-mouth; Method comparison;

    Abstract : Cost-effectively capturing and understanding customer needs allows a firm to stay synchronized with the market, to stay ahead of competitors, and to enable service innovation. Traditional qualitative market research methods, such as interviews and focus groups are well-known methods for identifying and capturing customer needs but can be costly, tedious, time-consuming, and can require intensive collaboration with customers. READ MORE

  4. 2. The customer in focus Patient roles in designing and improving care processes

    Author : Susanne Gustavsson; Chalmers tekniska högskola; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; healthcare; patient roles; quality management; care processes; customer focus;

    Abstract : Challenges in today’s healthcare are many. One of them is that a patient focus is missing indesign and improvement of care processes. Traditionally healthcare professionals have donethe improvements of care processes in a way they assumed were best based on theirexperiences and professional knowledge. READ MORE

  5. 3. Logistics Management in a Healthcare Context : Methodological development for describing and evaluating a healthcare organisation as a logistics system

    Author : Malin Wiger; Håkan Aronsson; Mattias Elg; Linköpings universitet; []
    Keywords : ;

    Abstract : This thesis tests whether logistics knowledge, theories and principles can be used to provide potential patient flow efficiency improvements. By emphasizing an ideal logistics system by means of its main features and then using these to evaluate two different healthcare organisations, it is assumed that knowledge regarding patient flows can be obtained and potentials for improvement highlighted. READ MORE