Search for dissertations about: "Customer satisfaction studies"
Showing result 1 - 5 of 47 swedish dissertations containing the words Customer satisfaction studies.
-
1. The Leader of the Pack : A Service Perspective on Packaging and Customer Satisfaction
Abstract : Almost everything we as consumers buy in a store has a package. Packages have many functions – some, if not all, present marketers with the opportunity to gain competitive advantages. READ MORE
-
2. Creating customer value in commercial experiences
Abstract : There is a type of business offering gaining much attention, both in the media and in financial figures, which provides the customer with something extra, something to be remembered. This offering is a commercial experience. READ MORE
-
3. Value creation and loyalty in exchange relationships : a dynamic perspective
Abstract : This marketing dissertation focuses on the troublesome aspects of value creation in dynamic business relations including in relation to internal and external customers. The research field points out that relationship-mediated value creation emerges in various forms of organizational arrangements, inter-organizational settings, service systems and networks. READ MORE
-
4. Understanding bank-SME relationships: the influence of adaptation and fairness on customer satisfaction
Abstract : .... READ MORE
-
5. Customer Complaint Behaviour in Service
Abstract : It is vital for every service provider to get feedback from its customers. This is especially important when a customer has perceived an unfavourable service experience. One way to receive feedback from these customers is to encourage and make it easy for them to complain. READ MORE