Search for dissertations about: "Customers"
Showing result 1 - 5 of 765 swedish dissertations containing the word Customers.
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1. Restaurant meal experiences from customers' perspectives : a grounded theory approach
Abstract : The purpose of this doctoral dissertation has been to increase the knowledge of customers’ view on relation to commercial restaurant meals and thereby to increase the knowledge within the restaurant industry about customers’ perspectives about meals. The dissertation is based on four studies of customers’ meal experiences in á la Carte restaurants in Norway. READ MORE
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2. Emotions in service encounters from the perspectives of employees and customers
Abstract : The overall aim of this thesis is to contribute to deepening and extending our understanding and knowledge of emotions in service encounters by studying it from the two most central human actors in service encounter: (i) the service firm’s employees and (ii) the customer of this firm. This dissertation consist of five separate papers that conceptualize and empirically investigate how different appraisals by employees and customers generate positive and negative emotions, and how types of emotions in service encounters are linked to patterns of behavioural responses. READ MORE
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3. Open Source Business Model : Balancing Customers and Community
Abstract : Free and Open Source Software has not only increased researchers’ interest about community-driven software development, but lately, interest from commercial actors increased as well. In addition, some scientists have claimed that Open Source Software has entered a new phase: OSS 2.0. READ MORE
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4. Drivers of customers' service experiences : a customer perspective on co-creation of restaurant services, focusing on interactions, processes and activities
Abstract : It is essential for service companies to understand how their customer service experiences are formed. This is especially important since service experiences are highly subjective and involve customers cognitively, emotionally and behaviorally. READ MORE
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5. The common customers on wheels : interaction between Swedish authority and vehicle industry in traffic safety product realisation
Abstract : The overall goal of this thesis is to explore the possibilities to improve the interaction between the authorities and the vehicle industry in traffic safety product realisation. The difference between human traffic safety needs, road users' traffic safety needs and their traffic safety demands are highlighted. READ MORE