Search for dissertations about: "E-Services"

Showing result 1 - 5 of 21 swedish dissertations containing the word E-Services.

2. 1. E-services for and by citizens : towards e-participation and social systems design for development of local public e-services

   Author : Ulrica Löfstedt; Kim Viborg Andersen; Mittuniversitetet; []
   Keywords : NATURVETENSKAP; NATURAL SCIENCES; Local public e-services; e-participation; e-government; citizen involvement and participation; third generation design approach; social systems design; Informatics; computer and systems science; Informatik; data- och systemvetenskap;

   Abstract : .... READ MORE

4. 2. Local Values and e-Government - Continuity and Change in Public Administration : Implementing Public e-Services in Two Swedish Municipalities

   Author : Gabriella Jansson; Elin Wihlborg; Gissur Ó Erlingsson; Joachim Åström; Linköpings universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; e-government; public e-services; ICT; IT; public administration; public organization; municipality; reform; implementation; institutionalism; values; Political science; Statsvetenskap;

   Abstract : E-government, the use of information and communication technology in public administration, is often presented as a multifaceted reform with powerful transforming potential. E-government currently embodies both hopes of more efficient public administration and fears that an overemphasis on efficiency will neglect the democratic values of public administration. READ MORE

5. 3. Problems in public e-service development

   Author : Håkan Sundberg; Karl W Sandberg; Anita Miriamsdotter; Mittuniversitetet; []
   Keywords : NATURVETENSKAP; NATURAL SCIENCES; E-government; e-services; business processes; development processes; stovepipe organisations; case study; Computer science; Datavetenskap;

   Abstract : This thesis focuses on the general problem of integration and co-operation between business and IT organisations, and on the specific problem of co-ordinating the development process across stovepiped departments that do not collaborate cross-functionally. The purpose is to increase knowledge and understanding about public organisations’ difficulties in meeting their customers’ and the organisation’s needs for electronic services. READ MORE

6. 4. Self Services and Disservices : Improving Avatars with Co-Design

   Author : Håkan Alm; Högskolan i Borås; []
   Keywords : NATURVETENSKAP; NATURAL SCIENCES; Co-Design; Avatar; e-Services; Self Service Technologies; Informatik;

   Abstract : Corporations and government agencies that use Avatars claim there are substantial benefits for using them in their respective organizations; including 24/7 service availability, quick answers without a phone queue, and improved consistency in the responses provided. “There are also potential cost savings by having an Avatar answering questions compared to using personnel” (Lind and Salomonson, 2006). READ MORE

7. 5. How can I help you? : The delivery of e-government services by means of a digital assistant

   Author : Matthew M. Raoufi; Olov Forsgren; Umeå universitet; []
   Keywords : NATURVETENSKAP; NATURAL SCIENCES; Informatics; computer and systems science; Digital assistant; E-government; E-services; Embodied Conversational Agent; Accessibility; Informatik; data- och systemvetenskap; Informatics; computer and systems science; Informatik; data- och systemvetenskap; computer and systems sciences; data- och systemvetenskap;

   Abstract : This thesis focuses on the delivery of government services to citizens with a particula r emphasis on enabling those who are at risk of exclusion from the digital society to gain access to it. Following in this direction, one of the frequently addressed issues concerning the accessibility of e-services and information in government websites is found to be the users’ unawareness concerning the location of the desired information or service. READ MORE