Search for dissertations about: "Financial Service Industry"

Showing result 1 - 5 of 17 swedish dissertations containing the words Financial Service Industry.

  1. 1. Financial Advisory Services : Exploring relationships between consumers and financial advisors

    Author : Inga-Lill Söderberg; Kent Eriksson; Misse Wester; Mats Edenius; KTH; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; financial advice; conusmer finance; financial services; financial decisioin making; risk perception; relationship; working alliance;

    Abstract : The need for more knowledge about different aspects of financial advisory services has been highlighted by scholars of many disciplines, and calls for more in-depth studies of this practice have been put forward. The purpose of this thesis is to answer this call and, thereby, enhance knowledge about financial advisory services and the provision and receipt of advice occurring in a face-to-face encounter between a professional advisor and a consumer. READ MORE

  2. 2. Competitive Advantage in the Service Industry : The Importance of Strategic Congruence, Integrated Control and Coherent Organisational Structure – A Longitudinal Case Study of an Insurance Company

    Author : Susanna Poth; Fredrik Nilsson; Johnny Lind; Uppsala universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Strategy; Control; Competitive Advantage; Financial Service Industry; Insurance Industry;

    Abstract : Competitive advantage has received considerable attention. Few studies have however chosen a holistic approach taking multiple aspects and organisational levels into consideration. This research has the goal of filling parts of this void. READ MORE

  3. 3. Design of Product-Service Systems in SMEs : Exploring challenges and the influence of firm characteristics

    Author : Jennie Åkesson; Glenn Johansson; Koteshwar Chirumalla; Angelina Sundström; Matilda Watz; Mälardalens universitet; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Product-Service Systems; Small and medium-sized enterprises; Servitization; challenges; SME characteristics; manufacturing companies; circular economy; Innovation and Design; innovation och design;

    Abstract : The manufacturing industry is essential in the transition towards a Circular Economy and a more sustainable society. One way manufacturing companies can become more sustainable and contribute to a resource-efficient society is by offering Product-Service Systems (PSS). READ MORE

  4. 4. Credit Intelligence in Banks - Managing Credit Relationships with Small Firms

    Author : Katarina Svensson Kling; Företagsekonomiska institutionen; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; small firm; service; network; interaction; decision style; information management; relationship; Credit management; credit intelligence; bank; Management of enterprises; Företagsledning; management;

    Abstract : The competition in the banking industry has during the last decades been intensified resulting in smaller interest margins. As a consequence, the resources spent on each credit customer have had to be decreased, resulting in less interaction and a perceived limited access to valuable information. READ MORE

  5. 5. Understanding Customers in AI-empowered Financial Advisory Systems and Services : An interdisciplinary study of Robo-advisors

    Author : Hui Zhu; Inga-Lill Söderberg; Eva-Lotta Sallnäs; Jakob Tholander; KTH; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Företagsekonomi; Business Studies;

    Abstract : AI-empowered financial advisory services, also known as robo-advisors, present both innovations and challenges as they replace human financial advisors, reshape customer service, and attract customers with different characteristics than their predecessors. Therefore, it is more important than ever for financial service providers to understand customers’ perception and experience of using robo-advisors on the service front line. READ MORE