Search for dissertations about: "Front-line workers"

Found 5 swedish dissertations containing the words Front-line workers.

  1. 1. Challenges in Delivering Services: : The Front-Line Hospitality and Tourism Employee Perspective

    University dissertation from Göteborg : Intellecta Infolog

    Author : Christine Lundberg; Mittuniversitetet.; Högskolan i Borås.; Göteborgs universitet.; Gothenburg University.; [2010]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SOCIAL SCIENCES Business and economics Business studies; SAMHÄLLSVETENSKAP Ekonomi Företagsekonomi; Front-line workers; tourism; hospitality; service encounter; critical incident techniques; work motivation and satisfaction; frontline personnel;

    Abstract : Significant challenges are faced by front-line hospitality and tourism employees interacting with customers on a daily basis. These challenges and the ways they are dealt with form the focus of this thesis. As they interact, a range of incidents may arise from highly satisfactory encounters to service failures. READ MORE

  2. 2. Activation Policy in Action A Street-Level Study of Social Assistance in the Swedish Welfare State

    University dissertation from Växjö : Växjö University Press

    Author : Katarina H. Thorén; Växjö universitet.; [2008]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Activation policy; social assistance; street-level bureaucracy theory; front-line workers; implementation; welfare state; coping strategy; discretion; SOCIAL SCIENCES Social sciences Social work; SAMHÄLLSVETENSKAP Socialvetenskap Socialt arbete; Socialt arbete; Social Work;

    Abstract : Work-related activation policies are currently developing in most western welfare states. Sweden is no exception and activation policies were introduced in the 1990s in many municipal social services organizations in Sweden. READ MORE

  3. 3. Enabling the performance of nurses in rural Guatemala the role of relationships

    University dissertation from Umeå : Umeå universitet

    Author : Alison Hernández; Umeå universitet.; [2014]
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Health workers; nurses; performance; health services management; health systems research; people-centered health systems; work environment; Guatemala; folkhälsa; Public health;

    Abstract : Background: Enhancing the performance of front-line health workers serving vulnerable populations is crucial for redressing inequities. Traditional approaches have focused on introducing technical solutions, such as guidelines and incentives, to modify performance outcomes. READ MORE

  4. 4. Activating the Sick-Listed Policy and Practice of Return to Work in Swedish Sickness Insurance and Working Life

    University dissertation from Linköping : Linköping University Electronic Press

    Author : Ida Seing; Linköpings universitet.; Linköpings universitet.; [2014]
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Activation policies; return to work; social policy; sickness insurance; working life; employers; street-level bureaucracy; individualization;

    Abstract : A critical task of social policy in most Western welfare states during recent decades has consisted of reducing the economic burden on society due to sick leave, by stimulating participation in the labour market. Many jurisdictions have introduced activation policies, based on the premise that work “per se” has a therapeutic effect on sick-listed workers. READ MORE

  5. 5. An insight into institutional responses to intimate partner violence against women in Spain

    University dissertation from Umeå : Umeå University

    Author : Amaia Maquibar Landa; Umeå universitet.; [2018]
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Intimate partner violence; nursing; health system; gender; Public health; folkhälsa;

    Abstract : BackgroundIntimate Partner Violence (IPV) has been widely acknowledged as a major public health issue and a human rights concern. The international burden of this type of violence have lead countries to develop institutional responses to address the consequences for women as well as to reduce its prevalence. READ MORE