Search for dissertations about: "ICT service design"
Showing result 1 - 5 of 54 swedish dissertations containing the words ICT service design.
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1. Design Space Exploration : co-operative creation of proposals for desired interactions with future artefacts
Abstract : This thesis critically reflects on co-operative design workshops that I have conducted. The basic method used in these workshops draws on the participants’ embodied knowing. READ MORE
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2. IT Service Delivery in Nicaraguan Internet Service Providers : analysis and Assessment
Abstract : The thesis addresses the research question: How to describe, understand, and explain IT service delivery? Based on the research question, the following research questions were derived: How to analyse IT service delivery based on ITIL in order to determine its current situation? How to formalize elements of IT service delivery in maturity level that can be used to assess its current status? These research questions are answered by two IT artefacts: an analysis method and a maturity model for IT service delivery. Both of them are constructed by design-science research guidelines. READ MORE
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3. The Work to Make eParticipation Work
Abstract : eParticipation is a new research domain focusing the development of ICT-supported participation in processes of government and governance. These processes may concern involvement of practitioners, citizens and politicians in electronic public administration, service delivery, policy-making and decision-making. READ MORE
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4. Integrated design and construction for bridges: key aspects and benefits
Abstract : The rate of productivity and innovation capacity within the Swedish construction industry of today is perceived to lead to a poor return of investment within infrastructures. Bridges, are commonly designed for a long service-life, and all stages after realization is greatly dependent on and constrained by decisions made during design and construction of the structure. READ MORE
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5. Opportunities and challenges of mobile payment services : The perspective of service providers
Abstract : Mobile payments are transforming the payments industry. These services open up the opportunity for non-banking actors to enter the market. In order to embrace this challenge, banks, traditional payments market players, are forced to launch mobile payments. READ MORE