Search for dissertations about: "IT service delivery"

Showing result 1 - 5 of 117 swedish dissertations containing the words IT service delivery.

  1. 1. IT Service Delivery in Nicaraguan Internet Service Providers : analysis and Assessment

    Author : Will Johnny Flores Delgadillo; Paul Johannesson; Lazar Rusu; Eva Söderström; KTH; []
    Keywords : NATURAL SCIENCES; NATURVETENSKAP; IT; service delivery; Internet service provider; Information technology; Informationsteknik; SRA - ICT; SRA - Informations- och kommunikationsteknik;

    Abstract :   The thesis addresses the research question: How to describe, understand, and explain IT service delivery? Based on the research question, the following research questions were derived:  How to analyse IT service delivery based on ITIL in order to determine its current situation? How to formalize elements of IT service delivery in maturity level that can be used to assess its current status? These research questions are answered by two IT artefacts: an analysis method and a maturity model for IT service delivery. Both of them are constructed by design-science research guidelines. READ MORE

  2. 2. Government e-service delivery : identification of success factors from citizens' perspective

    Author : Parmita Saha; []
    Keywords : SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Industriell marknadsföring; Industrial Marketing;

    Abstract : The successful adoption of new technologies helps governments achieve efficiency in their implementation and delivery of public services to citizens. The objective behind various e-government initiatives has shifted in recent years towards establishing services that cater more to citizens' needs and offer greater accessibility. READ MORE

  3. 3. Improving IT Integration for Higher Education Institutional Performance : Towards a Contextualised IT-Institutional Alignment Model

    Author : Jean Claude Byungura; Henrik Hansson; Ulf Olsson; Masengesho Kamuzinzi; Jimmy Jaldemark; Stockholms universitet; []
    Keywords : NATURAL SCIENCES; NATURVETENSKAP; NATURAL SCIENCES; NATURVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SOCIAL SCIENCES; IT integration; IT alignment; Alignment practices; Design science research; Innovation diffusion; Technology adoption; Institutional performance; Higher education; Artefact Evaluation; data- och systemvetenskap; Computer and Systems Sciences;

    Abstract : The integration of information technology (IT) into service delivery is currently seen as an innovative strategy to support the modernising of universities worldwide. However, in some institutions in developing countries, including Rwanda, IT has failed to add the intended value to university services, despite huge associated investments in IT. READ MORE

  4. 4. Customer-to-customer roles and impacts in service encounters

    Author : Linda Lee; Esmail Salehi-Sangari; Ian P McCarthy; Gerard Prendergast; KTH; []
    Keywords : SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; Service encounters; group service encounters; customer-to-customer interaction; customer cohort climates; other customers; service operations; online reviews; Industriell ekonomi och organisation; Industrial Engineering and Management;

    Abstract : This thesis investigates customer-to-customer roles and impacts in the context of service encounters. This topic is studied from two angles: customer interactions during group service encounters and customer perceptions post service encounters. READ MORE

  5. 5. Healthcare Service Marketing in Medical Tourism : An Emerging Market Study

    Author : Michelle Rydback; Akmal Hyder; Erik Borg; Aihie Osarenkhoe; David Sörhammar; Södertörns högskola; []
    Keywords : SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; healthcare service marketing; medical tourism; emerging market; service marketing; trust; network; customization; word of mouth; supplementary services; Philippines; Politics; Economy and the Organization of Society; Politik; ekonomi och samhällets organisering;

    Abstract : Medical tourism (MT) enables patients to satisfy their healthcare needs by traveling outside their country of residence to obtain medical treatment. The increasing number of scientific publications, different countries’ engagement in providing care for foreigners, and patients heading abroad to receive healthcare indicate the growth and popularity of MT. READ MORE