Search for dissertations about: "IT service delivery"

Showing result 11 - 15 of 132 swedish dissertations containing the words IT service delivery.

  2. 11. IT governance in Tanzanian public sector organisations

    Author : Edephonce Ngemera Nfuka; Lazar Rusu; Paul Johannesson; Wim Van Grembergen; Stockholms universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; IT governance; Critical success factors; Public sector organizations; Developing country; Computer and Systems Sciences; data- och systemvetenskap;

    Abstract : In many public sector organisations, the use of Information Technology (IT) has become important for sustaining and extending public service delivery. This has caused there to be a critical dependency on IT, which calls for a specific focus on effective IT governance. READ MORE

  4. 12. In the middle : on sourcing from China and the role of the intermediary

    Author : Jenny Balkow; Högskolan i Borås; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; international sourcing; low cost country sourcing; intermediary; intermediary roles; people s republic of china; smes; supply chains; quality; Företagsekonomi; Handel och IT; Bussiness and IT;

    Abstract : In the past three decades China’s rapid transition from a closed economy to become the factory of the world has astonished economists all over the world. Surveys among sourcing practitioners show that China is the most interesting market for sourcing and research points to lower costs as the main reason. READ MORE

  5. 13. Study and analysis of service delivery strategy for industrial systems

    Author : Rajesh Kumar; Luleå tekniska universitet; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Drift och underhållsteknik; Operation and Maintenance;

    Abstract : As industrial products become more advanced and complex, the role of product support in performance optimisation becomes a critical issue for manufacturers and customers. Manufacturers often sell products with different forms and levels of product support. READ MORE

  6. 14. The augmented audit service: Supporting value creation beyond assuring compliance

    Author : Jan Lenning; Chalmers tekniska högskola; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; audit; service quality; value creation; management system; ISO 9001; quality management;

    Abstract : For most organisations, being competitive, performing with good quality, improving customer satisfaction and increasing operational are central. Concepts such as Total Quality Management, Six Sigma and Lean have been implemented to meet these requirements. READ MORE

  7. 15. Emotions in service encounters from the perspectives of employees and customers

    Author : Terje Slåtten; Bo Edvardsson; Veronica Liljander; Karlstads universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Emotions; service encounters; employees; customers; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

    Abstract : The overall aim of this thesis is to contribute to deepening and extending our understanding and knowledge of emotions in service encounters by studying it from the two most central human actors in service encounter: (i) the service firm’s employees and (ii) the customer of this firm. This dissertation consist of five separate papers that conceptualize and empirically investigate how different appraisals by employees and customers generate positive and negative emotions, and how types of emotions in service encounters are linked to patterns of behavioural responses. READ MORE