Search for dissertations about: "IT service outsource"

Showing result 1 - 5 of 8 swedish dissertations containing the words IT service outsource.

2. 1. Integrated Bridge Maintenance : Evaluation of a pilot project and future perspectives

   Author : Hans-Åke Mattsson; Håkan Sundquist; Jan Bröchner; KTH; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; bridge management; bridge maintenance; real service life; partnering; Building engineering; Byggnadsteknik;

   Abstract : The trend in many countries is to outsource maintenance with competitive tendering. The design of the tender is then a crucial issue. A new type of tendering contract, called "Integrated Bridge Maintenance", was introduced in one experimental area in Sweden. READ MORE

4. 2. Internal brand management in South African contact centers

   Author : Rose Du Preez; Terrence Brown; Michael Bendixen; Pejvak Oghazi; KTH; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Contact centers; internal brand management; brand citizenship behavior; brand commitment; outsourcing.; Kontaktcenter; intern varumärkesutveckling; varumärkesmedborgarskap; varumärkesengagemang; utkontraktering.; Business Studies; Företagsekonomi; Industriell ekonomi och organisation; Industrial Economics and Management;

   Abstract : Globally contact centers are ubiquitous in medium to large organizations operating in both B2B and B2C service industries. Frontline staff working in contact centers represent a major component of the way in which customers experience service organizations’ brands.There is a paucity of research on marketing in contact centers. READ MORE

5. 3. Challenges of Commercial Real Estate Management : An analysis of the Swedish commercial real estate industry

   Author : Peter Palm; Frances Plimmer; Hans Lind; Malmö högskola; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Real estate management; Quality in real estate management; Incentives for effort; Information sharing; Organisational structure; Customer focus;

   Abstract : Avhandlingen består av fem artiklar som var och en adresserar ett specifikt område inom förvaltning av kommersiella fastigheter. Det övergripande syftet med avhandlingen är att se till de utmaningar förvaltning av kommersiella fastigheter innebär. READ MORE

6. 4. Third Party Logistics : Outsourcing Logistics in Partnerships

   Author : Dan Andersson; Linköpings universitet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Logistics; Third-Party Logistics; Contract Logistics; Outsourcing; Partnerships; Operational Alliances; Physical Distribution; Materials Management;

   Abstract : The purpose of this dissertation is to contribute the body of knowledge of the outsourcing of logistics services in integrated relationships between a shipper ( e.g. a manufacturer) and a logistics service provider (e.g. READ MORE

7. 5. Outsourcing and knowledge integration in new product development

   Author : Jonas Rundquist; Sven-Åke Hörte; Henrik Florén; Johan Frishammar; Matti Kaulio; Högskolan i Halmstad; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; outsourcing; new product development; knowledge integration; Industrial engineering and economy; Industriell teknik och ekonomi;

   Abstract : This thesis deals with two aspects of knowledge needed for new product development; theaccess to external knowledge through outsourcing of NPD and the integration of knowledgedeveloped when outsourcing activities in the NPD process. As modern products competing onincreasingly international markets call for both complex and specialized knowledge, it isbecoming more important to take an outward perspective of knowledge, searching for externalknowledge sources, in order to be competitive. READ MORE