Search for dissertations about: "Ingela Wiklund"
Showing result 1 - 5 of 6 swedish dissertations containing the words Ingela Wiklund.
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1. Caesarean section on maternal request : personality, fear of childbirth and signs of depression among first-time mothers
Abstract : Aim: The overall aim of this thesis was to study healthy first-time mothers requesting and undergoing an elective caesarean section (CS) and to compare these to healthy first-time mothers planning a vaginal delivery. The focus was socio-demographic factors, personality, depression, expectations and experience of birth. READ MORE
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2. On the Relationship between Sustainable Health and Quality Management : Leadership and organizational behaviours from Swedish organizations
Abstract : Sickness absence not only causes significant costs for organizations but also leads to other negative consequences for individuals and societies. Previous research has shown that working with organizational values within Quality Management affects job satisfaction and results in increased profitability and customer satisfaction. READ MORE
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3. Quality Management for Sustainable Health : Methodologies, Values and Practices taken from Swedish Organizations
Abstract : In many Western countries today, not least in Sweden, there are a lot of organizations that have great problems with sickness absence. The costs connected to the high rates of sickness absence have also risen to alarming levels. READ MORE
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4. Customer value in commercial experiences : Expecting the unexpected
Abstract : To an ever greater extent, customers desire experiences that are highly emotional, personally designed and memorable. Today’s customer has an increasing need to be entertained and often searches for pleasurable offerings of hedonic value. READ MORE
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5. Creating a Quality Management Culture : Focusing on Values and Leadership
Abstract : When applied successfully, the QM initiatives TQM and Lean enhance an organization´s ability to meet and exceed the expectations of the customers as well as co-workers and other stakeholders. There are however also QM initiatives that fail and one reason for this is the organization’s inability to create a supportive culture, a culture that rests on a number of values which aim at improving the quality and thereby customer satisfaction. READ MORE