Search for dissertations about: "Monica Andersson Bäck"

Found 1 swedish dissertation containing the words Monica Andersson Bäck.

2. 1. Conceptions, conflicts and contradictions in the introduction of a Swedish Health Call Centre

   Author : Monica Andersson Bäck; Göteborgs universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Sweden; healthcare; health call centre; telephone advice nursing; New Public Management; institutions; conceptions; work organisation; labour process; professionals; care-seekers;

   Abstract : Call centres have been called the industrialisation of the service sector, characterised by mon¬o¬¬tonous, highly controlled work and standardised procedures performed in an old-fashion¬ed, Tayloristic spirit. Stress and work intensification are known implications of such work. READ MORE