Search for dissertations about: "Per Echeverri"

Found 2 swedish dissertations containing the words Per Echeverri.

2. 1. Customer experiences of resource integration : Reframing servicescapes using scripts and practices

   Author : Jörg Pareigis; Bo Edvardsson; Per Echeverri; Peter Magnusson; Peter Thilenius; Karlstads universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer experience; resource integration; interactive value formation; servicescape; microethnography; public transport; Business Administration; Företagsekonomi;

   Abstract : It is widely acknowledged that value can be regarded as interactively formed by customers through the integration of a variety of resources. However, it is difficult to find service research that takes these concepts seriously in empirical studies. READ MORE

4. 2. Patient Involvement : A Service Perspective

   Author : Hannah Snyder; Mattias Elg; Lars Witell; Per Echeverri; Linköpings universitet; []
   Keywords : ;

   Abstract : For a long time, patients were seen as weak and passive recipients of care, whose only role was to provide information and comply with doctors’ orders. This is beginning to change, and patients are more seen as autonomous, active, and involved collaborators in care, co-creating value with service providers and others. READ MORE