Search for dissertations about: "Postal Service"

Showing result 1 - 5 of 19 swedish dissertations containing the words Postal Service.

2. 1. The Role of Service Guarantees in Managing Services

   Author : Sara Björlin Lidén; Bo Edvardsson; Robert Johnston; Karlstads universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service Guarantee; Service Recovery; Service Development; Service Management; Mystery Shopping; Focus Group Interview; Public Transport; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

   Abstract : Service guarantees have been argued to have many roles in managing services, for instance signal service quality, attract new customers, increase satisfaction and retention, and to differentiate the company from its competitors. Despite a growing interest from service organizations, research on service guarantees has been surprisingly scarce. READ MORE

4. 2. In Their Majesties’ Service : The Career of Francesco De Gratta (1613-1676) as a Royal Servant and Trader in Gdańsk

   Author : Michał Salamonik; Heiko Droste; Piotr Wawrzeniuk; Karin Friedrich; Södertörns högskola; []
   Keywords : HUMANIORA; HUMANITIES; De Gratta; Career; Network; Nobility; Merchants; Early Modern Times; Royal Mail; Postmaster; Mint Service; Credit; Potash; Royal Secretary; Poland-Lithuania; Brandenburg-Prussia; Baltic Sea; Italy; Poland; Gdańsk; Historical Studies; Historiska studier; Östersjö- och Östeuropaforskning; Baltic and East European studies;

   Abstract : This study analyses the administrative and economic career of Francesco De Gratta (1613–1676) as Royal Postmaster, Royal Secretary, and trader within the postal and fiscal systems of the Polish-Lithuanian Commonwealth. This investigation focuses mainly on his network and career strategies and is based on various sources from a number of European archives and libraries, mainly those situated in Italy, Poland and Germany. READ MORE

5. 3. Internet consultation in medicine : studies of a text-based Ask the doctor service

   Author : Göran Umefjord; Gerhard Andersson; Umeå universitet; []
   Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Internet; remote consultation; physician-patient relations; gender; access to information; ethics; medical informatics; medicinsk informatik;

   Abstract : The overall aim of this thesis was to cast light on the new phenomenon of Internet-based medical consultation. This was approached by studies of the use of an Ask the doctor service, by a web survey to the users who sent enquiries to the service, and by a questionnaire to the answering physicians of their respective expericence of the service. READ MORE

6. 4. Socioeconomic evaluation of postal and telecommunication services for disabled persons : applications to text telephone and videophone relay services

   Author : Ulla-Christel Götherström; Linköpings universitet; []
   Keywords : Socioeconomic model; costs; post- and telecommunication services; disability; sign language; quality of life; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP;

   Abstract : Introduction: The Swedish National Post and Telecom Agency provides services in the postal and telecommunication field aimed at several groups of disabled persons in Sweden. The services included in this study were the text telephone relay service and the videophone relay service. READ MORE

7. 5. Back pain in men. A prospective study over twenty years

   Author : Anna-Lisa Hellsing; Göteborgs universitet; []
   Keywords : Back pain; neck pain; follow-up; work environment; stress; screening examination; self-administered test; overweight; smoking; military service;

   Abstract : The initial objective of this thesis was to design a method in order to identify individuals, with a back pain which was in risk of deteriorating during the military service. Those who enlisted during a six-month period answered questions about back pain, and a sub-group was also clinically examined. READ MORE