Search for dissertations about: "Public service"

Showing result 1 - 5 of 411 swedish dissertations containing the words Public service.

  1. 1. Public e-Service Stakeholders A study on who matters for public e-service development and implementation

    University dissertation from Linköping : Linköping University Electronic Press

    Author : Ida Lindgren; Linköpings universitet.; Linköpings universitet.; [2013]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Public e-service; stakeholders; e-government; user involvement; Offentliga e-tjänster; intressenter; e-förvaltning; användarmedverkan;

    Abstract : Public e-services are progressively used as a means for governmental agencies to interact and exchange information with citizens and businesses. These services are typically Internet-based and are meant to fulfill the three overarching objectives of egovernment; (1) to improve citizens’ interactions with the government, (2) to make governmental organizations more efficient and effective, and (3) to increase the transparency of government and lead to a more democratic society. READ MORE

  2. 2. Customer-Perceived Service-Quality and Technology-Based Self-Service

    University dissertation from Lund Business Press

    Author : Johan Anselmsson; Lunds universitet.; Lund University.; [2001]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Nationalekonomi; economic policy; economic systems; economic theory; econometrics; Economics; service technology; customer characteristics; self-service technology; service marketing; Service quality; technology-based self-service; ekonometri; ekonomisk teori; ekonomiska system; ekonomisk politik; Management of enterprises; Företagsledning; management;

    Abstract : Popular Abstract in Swedish I litteraturen kring marknadsföring av tjänster har det i flera sammanhang diskuterats hur tjänster baserade på kombinationer av kundmedverkan och teknologi kan erbjudas till kunden. Exempel som behandlats är bankers uttagsautomater, självbetjäning på bensinstationer och automatiska banktjänster över telefon. READ MORE

  3. 3. The Role of Service Guarantees in Managing Services

    University dissertation from Lund Business Press

    Author : Sara Björlin Lidén; Karlstads universitet.; [2004]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service Guarantee; Service Recovery; Service Development; Service Management; Mystery Shopping; Focus Group Interview; Public Transport; SOCIAL SCIENCES Business and economics Business studies; SAMHÄLLSVETENSKAP Ekonomi Företagsekonomi; Business Administration; Företagsekonomi;

    Abstract : Service guarantees have been argued to have many roles in managing services, for instance signal service quality, attract new customers, increase satisfaction and retention, and to differentiate the company from its competitors. Despite a growing interest from service organizations, research on service guarantees has been surprisingly scarce. READ MORE

  4. 4. Asking the public Citizens´ views on priority setting and resource allocation in democratically governed healthcare

    University dissertation from Linköping : Linköping University Electronic Press

    Author : Mari Broqvist; Linköpings universitet.; Linköpings universitet.; [2018]
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES;

    Abstract : Resource allocation in publicly funded healthcare systems is inevitably linked with priority setting between different patient groups and between different service areas, so-called meso level priorities. Behind every priority-setting decision (investments, reallocating or rationing), are values affecting both the content of the decisions and how the decisions are made. READ MORE

  5. 5. Local Values and e-Government - Continuity and Change in Public Administration Implementing Public e-Services in Two Swedish Municipalities

    University dissertation from Linköping : Linköping University Electronic Press

    Author : Gabriella Jansson; Linköpings universitet.; Linköpings universitet.; [2011]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; e-government; public e-services; ICT; IT; public administration; public organization; municipality; reform; implementation; institutionalism; values; SOCIAL SCIENCES Social sciences Political science; SAMHÄLLSVETENSKAP Socialvetenskap Statsvetenskap;

    Abstract : E-government, the use of information and communication technology in public administration, is often presented as a multifaceted reform with powerful transforming potential. E-government currently embodies both hopes of more efficient public administration and fears that an overemphasis on efficiency will neglect the democratic values of public administration. READ MORE