Search for dissertations about: "Quality Creation"

Showing result 1 - 5 of 173 swedish dissertations containing the words Quality Creation.

2. 1. Customer value in commercial experiences : Expecting the unexpected

   Author : Maria Eriksson; Håkan Wiklund; Ingela Bäckström; Pernilla Ingelsson; Su Mi Park-Dahlgaard; Mittuniversitetet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Commercial Experience; Customer Value; Hedonic Value; Quality; Experiential quality; TQM; Kano model; Attractive Quality; Co-creation; Storytelling; Strong Engagement; Kommersiell upplevelse; Kundvärde; Njutnings- upplevelseinriktat värde; Kvalitet; Upplevelsekvalitet; TQM; Kano-modellen; Attraktiv kvalitet; Samskapa; Storytelling och Starkt engagemang;

   Abstract : To an ever greater extent, customers desire experiences that are highly emotional, personally designed and memorable. Today’s customer has an increasing need to be entertained and often searches for pleasurable offerings of hedonic value. READ MORE

4. 2. Co-creation of Value in Public Transportation - A Quality Management Perspective

   Author : Åsa Rönnbäck; Chalmers tekniska högskola; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; public transportation; quality management systems; self-assessment; public procurement; value creation; quality management; Action research;

   Abstract : Outsourcing service provision as a business strategy has become increasingly popular. This has resulted in new managerial challenges in terms of creating value for customers. The establishment of these inter-organisational relationships has resulted in additional actors, who perform a greater number of increasingly complex activities. READ MORE

5. 3. Quality practice and customer value: strengthening the ideal linkage

   Author : Johan Lilja; Mittuniversitetet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; customer value; Total Quality Management; Quality Technology and Management; TQM; Quality control; attractive quality; Kvalitetsteknik; Kvalitet; Other industrial engineering and economics; Övrig industriell teknik och ekonomi; Kvalitetsteknik;

   Abstract : Quality management is continuously evolving and the progression so far is frequently described in terms of four stages. According to these descriptions, Total Quality Management (TQM) constitutes the currently highest level, or fourth stage, of quality management. READ MORE

6. 4. Co-creation of value in public transportation

   Author : Åsa Rönnbäck; Chalmers tekniska högskola; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; quality management systems; quality management; value creation; public transportation;

   Abstract : .... READ MORE

7. 5. The augmented audit service: Supporting value creation beyond assuring compliance

   Author : Jan Lenning; Chalmers tekniska högskola; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; audit; service quality; value creation; management system; ISO 9001; quality management;

   Abstract : For most organisations, being competitive, performing with good quality, improving customer satisfaction and increasing operational are central. Concepts such as Total Quality Management, Six Sigma and Lean have been implemented to meet these requirements. READ MORE