Search for dissertations about: "Quality of services"

Showing result 1 - 5 of 611 swedish dissertations containing the words Quality of services.

  1. 1. Resilience in transport services -focus on constraints

    University dissertation from Göteborg : University of Gothenburg

    Author : Bernt Saxin; Göteborgs universitet.; Gothenburg University.; Göteborgs universitet.; Gothenburg University.; [2013]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Resilience; constraints; bottlenecks; capacity use; reserve capacity; quality; coherence; problem solving; capability; customer satisfaction; productivity; information; communication; decision-making; policy; systems thinking; complexity; service industries; services operations; capacity management; sustainability; resource-based competition;

    Abstract : .... READ MORE

  2. 2. Critical Business Episodes : The Criticality of Damage Adjustment Processes in Insurance Relationships

    University dissertation from Uppsala : Företagsekonomiska institutionen

    Author : Mikael Gidhagen; Uppsala universitet.; [2002]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business studies; business-to-business; claim settlement; corporate insurance; critical episode; critical incident; customer relationship; damage adjustment; feeling of security; financial services; insurance; insurance marketing; insurance relationship; intangibility; loss; marketing; professional services; relationship; relationship character; relationship context; relationship development; relationship marketing; relationship quality; service; services marketing; service quality; Företagsekonomi; SOCIAL SCIENCES Business and economics Business studies; SAMHÄLLSVETENSKAP Ekonomi Företagsekonomi; Business Studies; företagsekonomi;

    Abstract : Corporate insurance relationships involve a highly intangible professional service which provides the corporate customer with risk reduction. Insurance services are here defined as being composed of two elements: the delivery of a feeling of security, and, in the event of a loss, the damage adjustment and claim settlement. READ MORE

  3. 3. A Framework for Securing e-Government Services The Case of Tanzania

    University dissertation from Stockholm : Department of Computer and Systems Sciences, Stockholm University

    Author : Geoffrey Rwezaura Karokola; Stockholms universitet.; [2012]
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; e-Government; information security; maturity models; services; technical security; non-technical security; data- och systemvetenskap; Computer and Systems Sciences;

    Abstract : e-Government services are becoming one of the most important and efficient means by which governments (G) interact with businesses (B) and citizens (C). This has brought not only tremendous opportunities but also serious security challenges. Critical information assets are exposed to current and emerging security risks and threats. READ MORE

  4. 4. Using contracts to manage services A study of contracts in public transport

    University dissertation from Karlstad : Karlstad University

    Author : Carolina Camén; Karlstads universitet.; [2011]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Contracts; services; service quality; business-to-business relationship; public transport; Business Administration; Företagsekonomi;

    Abstract : Contracts play a key role in many business to business relationships. Service organisations are no exception. Despite a growing interest of services and how services are managed, research on how to use contracts to manage services has been surprisingly sparse in service research. READ MORE

  5. 5. Taxation and Government Quality

    University dissertation from Göteborg : University of Gothenburg

    Author : Rasmus Broms; Göteborgs universitet.; Gothenburg University.; [2016]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Taxation; Government quality; Institutions; State building;

    Abstract : The question of what creates government quality, or good institutions, is one of the central puzzles in modern political science. This dissertation investigates a hitherto underexplored cause: taxation. READ MORE